- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Manage senior leader scheduling, meeting preparation, and follow-up activities.
- – Organize project documentation, maintain trackers, and update project management tools.
- – Liaise with stakeholders, draft communications, and coordinate information flow discreetly.
- – Translate product vision into actionable tasks for engineering squad delivery.
- – Prioritize and manage backlog to align business goals with customer needs.
- – Collaborate cross-functionally to ensure seamless product launches and rollouts.