- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Manage and deliver consulting assignments, stepping in as Project Manager when needed.
- – Develop and maintain client relationships to enhance AMC's brand and portfolio.
- – Provide guidance and support to junior staff while ensuring project quality and safety.
- – Develop and manage annual program budget to align with organizational goals.
- – Cultivate industry relationships to drive investment in education and training programs.
- – Lead team to plan, implement, and evaluate continuing education schedules effectively.