- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Manage and deliver consulting assignments, stepping in as Project Manager when needed.
- – Develop and maintain client relationships to enhance AMC's brand and portfolio.
- – Provide guidance and support to junior staff while ensuring project quality and safety.
- – Assess youth for safe housing alternatives and coordinate case management plans.
- – Provide counseling and mediation to prevent homelessness and empower youth.
- – Maintain accurate client documentation and manage database systems for reporting.