- Diriger une équipe multidisciplinaire pour l'évolution de ServiceNow.
- Définir la feuille de route stratégique pour ITSM, OMT et TSOM.
- Influencer les parties prenantes et piloter des programmes de transformation.
- – Build and maintain strong client relationships to drive satisfaction and retention.
- – Identify opportunities for account growth and develop strategic account plans.
- – Coordinate with internal teams to ensure timely delivery of products and services.
- – Own media relations programs, crafting creative pitches to secure coverage.
- – Cultivate relationships with media, clients, and stakeholders for effective outreach.
- – Author high-quality content, including press releases and strategic messaging.