- Gérer l'équipe de clavardage pour optimiser ventes et expérience client.
- Analyser données pour améliorer performance et conversion des ventes.
- Encadrer agents et promouvoir culture de performance et d'amélioration continue.
- – Leads technical coaching and mentorship for ML Educators, enhancing team skills.
- – Oversees project management and resource allocation to ensure timely content delivery.
- – Establishes technical standards and quality assurance processes for training materials.
- – Oversee daily operations, managing multiple custom millwork projects efficiently.
- – Prepare accurate estimates, develop project scopes, and monitor costs and timelines.
- – Lead and support shop and installation teams, ensuring quality and safety standards.