- – Facilitate and schedule training sessions, guiding clients in platform setup.
- – Collaborate with teams to ensure compliance with Canadian payroll regulations.
- – Manage a rotating portfolio of clients, ensuring successful and timely implementations.
- – Deliver onboarding and training to ensure customer success with the Arlo platform.
- – Manage customer relationships, driving adoption, retention, and upsell opportunities.
- – Track customer health metrics to inform strategy and enhance overall outcomes.
- – Lead and mentor a team of Energy Analysts, ensuring performance and development.
- – Manage and execute energy consulting projects, monitoring timelines and budgets.
- – Provide technical guidance on energy modeling and sustainability strategies.