- – Lead water resources and stormwater management projects, including flood studies.
- – Provide technical expertise in hydrologic and hydraulic modeling for urban systems.
- – Mentor junior team members while collaborating with multidisciplinary project teams.
- Gérer la transformation CCaaS avec Google CCAI pour améliorer l'expérience client.
- Diriger la mise hors service de l'IVR et assurer une transition fluide.
- Élaborer une feuille de route d'optimisation IA pour des résultats mesurables.
- – Facilitate and schedule training sessions, guiding clients in platform setup.
- – Collaborate with teams to ensure compliance with Canadian payroll regulations.
- – Manage a rotating portfolio of clients, ensuring successful and timely implementations.