- – Prepare and negotiate contracts, ensuring compliance with project specifications.
- – Manage project budgets, schedules, and submit monthly progress billings.
- – Foster strong relationships with clients, subcontractors, and project stakeholders.
- – Support planning and implementation of ITSM processes and capabilities.
- – Gather, analyze, and document requirements from business and technical stakeholders.
- – Identify opportunities for workflow automation and process improvement initiatives.
- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels