- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Make 150+ outbound calls daily to connect with decision makers and book meetings.
- – Qualify sales opportunities by identifying ideal prospects and uncovering needs.
- – Maintain accurate CRM records and manage daily pipeline for consistent follow-ups.
- – Drive revenue growth by managing team targets and closing high-value deals.
- – Coach and mentor Key Account Managers on B2B negotiations and strategic planning.
- – Optimize CRM processes and data integrity to enhance pipeline velocity and reporting.