- Lead process redesign initiatives, collaborating with business leaders.
- Develop implementation-ready business requirements and process designs.
- Identify AI and automation opportunities to enhance efficiency and experience.
- – Drive client acquisition and retention, achieving 95%+ retention rates.
- – Identify and close new business opportunities, managing the full sales cycle.
- – Analyze market trends to deliver data-driven workforce solutions and strategies.
- – Lead change management workstreams and conduct stakeholder impact assessments.
- – Manage smaller transformation projects, coordinating timelines and resources effectively.
- – Design communication strategies and develop training materials for client engagement.