- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Lead change management workstreams and conduct stakeholder impact assessments.
- – Manage smaller transformation projects, coordinating timelines and resources effectively.
- – Design communication strategies and develop training materials for client engagement.
- – Own real estate opportunity pipeline, focusing on sourcing new locations in Ontario.
- – Leverage relationships with landlords and brokers to uncover retail opportunities.
- – Evaluate site viability through market analysis, lease economics, and zoning factors.