Director Of Sales

Job Title: Director of Sales

Location: Remote (Canada) + Client Visits

Reports to: Executive Director

Employment Type: Full-Time, Permanent

About Mimak Care

Mimak Care is a rapidly scaling healthcare staffing agency committed to connecting qualified professionals with long-term care, retirement, and community health organizations across Canada. As we expand nationally, we are seeking a mission-driven leader who can build and scale client success operations while ensuring exceptional service delivery, retention, and sustainable growth.

Job Summary

The Director of Sales will serve as a strategic and operational leader responsible for overseeing our Account Manager team and managing the full client lifecycle, from onboarding and service delivery to retention and expansion. This high-impact role requires someone who is deeply client-focused, operationally sound, and growth-minded, with the ability to both lead and execute. The successful candidate will establish foundational systems, build future regional/sector leadership infrastructure, and help drive Mimak Care's market expansion.

Key Responsibilities

Client Strategy & Relationship Leadership

• Serve as the senior point of contact for strategic accounts and build trusted partnerships with client decision-makers.
• Oversee client relationship management strategy to ensure outstanding service delivery and long-term satisfaction.
• Lead quarterly business reviews and strategic check-ins with key accounts.
• Guide Account Managers in developing tailored client success plans to meet workforce goals.

Team Leadership & Operational Oversight

• Manage and mentor a growing team of Account Managers across Canada.
• Establish performance metrics, goals, and development pathways to support team success.
• Foster a culture of ownership, accountability, and continuous improvement.
• Ensure coordination between client-facing teams and internal recruitment/staffing teams for optimal service execution.

Service Delivery Optimization

• Develop scalable workflows and SOPs that enhance operational consistency and quality.
• Oversee workforce planning to ensure 100% staffing fulfillment and proactive coverage strategies.
• Track client feedback and internal service KPIs to continuously improve client experience.

Growth & Account Expansion

• Support Account Managers in identifying and executing upselling and cross-selling opportunities.
• Partner with leadership to define account growth goals and implement client retention strategies.
• Monitor account health and proactively manage client risk or disengagement.

Expansion Support & Infrastructure Development

• Lead operational planning and resource management for market expansion initiatives.
• Establish and collaborate with emerging regional and sector-specific leaders to ensure smooth transitions and consistent service quality.
• Develop scalable client service models that support Mimak Care's growth into new geographic or service domains.

Data & Strategic Reporting

• Own the reporting of key client success metrics (e.g., retention, satisfaction, revenue).
• Provide strategic recommendations to leadership using real-time data and market insights.
• Maintain CRM and analytics dashboards that support data-driven decision-making across the organization.

Qualifications & Experience

• Bachelor's degree required; MBA or equivalent graduate degree strongly preferred.
• 5-8 years of progressive experience in client services, account management, or operations leadership.
• Minimum 3 years in a senior leadership role managing teams and driving operational excellence.
• Proven experience in service delivery or workforce solutions within healthcare staffing or similar B2B industries.
• Expertise in scaling client operations, building systems, and coaching high-performing teams.
• Strong communication, negotiation, and stakeholder management capabilities.
• Analytical mindset with the ability to derive strategic insights from data.
• Comfortable leading in fast-paced, high-growth, and ambiguous environments.

Why Join Mimak Care?

• Competitive salary + performance-based bonus.
• Remote flexibility with opportunities for in-person collaboration.
• Opportunity to shape a high-impact function during a pivotal growth phase.
• Meaningful mission improving access to care through better workforce solutions.
• Collaborative, values-driven leadership and team culture.

If you're a strategic operator who thrives in client-focused environments and you're excited to build something that makes a real impact in healthcare - we'd love to hear from you.