Program Coordinator

Title: Program Coordinator

Employee Working Location: In-person (Medicine Hat, AB)

Employment Status: Temporary Part-Time (ends on April 30, 2027)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The coordinator will work for the Health Equipment Loan Program (HELP) in Medicine Hat. The coordinator is essential in assisting with the planning and coordination of programs and service delivery operations. They collaborate with internal teams, external stakeholders, and clients to ensure services are provided efficiently and compassionately, addressing community needs. They support service improvements, engage stakeholders, and help ensure smooth program execution within their designated area. This role involves working closely with volunteers, staff, and community partners to facilitate the delivery of programs that support individuals and communities. The coordinator ensures effective practices are implemented throughout the assigned geographical area.

In this role, you will:

• Ensure that client service objectives and targets are met
• Maintain highest level of quality assurance in all areas of client service.
• Support business in specific client service sites
• Oversee data entry in management of computer inventory tracking and monitoring programs
• Respond to program-specific and generic enquiries from clients, health professionals and the general public.
• Receive and respond to complaints regarding service provision.
• Participate in volunteer resource management cycle, including workforce planning, recruitment, selection, engagement, performance evaluation
• Ensuring financial policies/procedures are followed in client service site.
• Build and maintain relationships with external partners, volunteers, and stakeholders to promote collaboration and community engagement.

What we are looking for:

• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
• Ability to manage program schedules and timelines; prioritize tasks, track progress, and meet deadlines.
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Ability to demonstrate compassion, empathy and understanding for individuals with differing abilities.
• Strong verbal and written communication skills in English, including telephone etiquette and the operations of a multi-line phone system.
• General knowledge and understanding of non-mechanical health equipment, specifically related to mobility and bath aides.
• Someone service focused, ideally with experience working with diverse cultural populations, who understands the importance of listening, adapting and responding to client needs.

Working conditions:

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).