Bilingual (French & English) Part-Time Virtual Membership Advisor
CAA Atlantic - 2 emplois
Saint John, NB | Dartmouth, NS | Moncton, NB | Fredericton, NB | St. John's, NL | Charlottetown, PE
Détails de l'emploi :
Avantages :
CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, New Brunswick, CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world. We are also proud to be recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital.
"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic- Team Member Stories
- Careers CAA Atlantic - Employee Benefits
We are seeking applicants for the role of Bilingual Part-Time Virtual Membership Advisor.
The part-time schedule is -
- Weekdays - 5 Hour Shifts Between the Hours of 1pm and 7pm
- Saturdays - Scheduling will be according to business requirements
(Saturday Hours of Operations are 10am to 5pm)
The Bilingual Part-Time Virtual Membership Advisor is a front-line, member facing role responsible for delivery service, sales, and general support as the first point of contact for members and prospective members.
The role focuses on assessing member needs, resolving inquiries and driving member engagement with membership benefits, products and services through a consultative approach.
To start you'll log into multiple computer applications and be ready to start serving members at the start of your shift. You'll dive into serving members and potential members over the phone and by e-mail. You'll interact with many members through the course of a day and help with any number of requests from purchasing a membership to updating their membership, collect email addresses, explain how members are earning CAA dollars. You'll assist with hotel reservations, help plan a road trip route and ensure the members are protected with travel medical insurance. You'll help members log into our website My Account, you'll share a new spot where members can show their CAA card and save. While each day may be similar there's so many benefits, products, services and variety of member requests no two days are ever the same. Each interaction is an opportunity to share how members can leverage their CAA membership to extract more value every day.
Member Service Delivery
- Act as the first point of contact for members and the public by phone and email
- Assist with booking appointments for other CAA services such as Travel and Auto & Property Insurance
- Respond to inquiries related to membership benefits, products, services, website and app functionality
- Take ownership of member concerns and complaints through to resolution
- Call members and recently lapsed members to assist them to engage or re-engage with their CAA membership
- Sales of online gift cards
- Support with compiling customized road trip guides
Needs Assessment and Sales
- Assess member needs and satisfy their needs by leveraging a consultative approach
- Explain benefits, services and product features
- Qualify and sell memberships, travel insurance, car rentals and hotel reservations
- Promote and cross-recommend additional CAA products and services
Data Accuracy and Compliance
- Accurately capture and maintain complete member profiles which includes:
- Name
- Address
- Date of Birth
- E-mail Address
- Mobile Phone
- Payment Details
- Perform account validation and adhere to CAA's privacy policy and PCI requirements
- Follow established procedures and reference documents
Inventory Management
- Ensure proper inventory levels
- Follow procedures for inventory transfers in and out
- Order supplies to ensure smooth operations
- Semi-Annual inventory reporting
- Bilingual (French & English)
- Minimum High School Diploma or Equivalent
- Customer service and sales experience
- Travel industry experience is an asset
- Must reside within 100 KM of a CAA Atlantic office
- Excellent communication skills
- Strong attention to detail
- Agile, with the ability to manage priorities
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