Manager, IT Services

Type de poste:
Permanent

À la recherche d'une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.

À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons - en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l'entremise de la collaboration et de l'innovation, notre équipe crée des solutions d'assurance, de soins primaires et de services médicaux d'urgence à l'avant-garde de l'industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.

Notre mission est d'améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d'entreprise primée. Nous célébrons l'individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C'est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d'avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu'à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d'elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd'hui.

The Opportunity

Reporting to the Director, IT Services, the Manager, IT Services is responsible for aligning assigned technology services, processes, vendors, and staff with the strategic and operational priorities of Medavie Health Services and its operating companies. The role provides leadership for reliable, secure, and responsive IT services that support geographically dispersed, 24/7 healthcare and emergency operations.

The Manager leads day-to-day service delivery and operational improvement across assigned teams and services. This includes establishing clear priorities, strengthening incident, problem, change, and service management practices, managing operating plans and budgets, and maintaining effective relationships with business leaders, technology partners, government stakeholders, vendors, and consultants. The Manager is accountable for assigned service portfolios and ensures service performance, operational governance, risk management, and continual improvement objectives are achieved.

The Manager is accountable to patients and coworkers by participating in and supporting safety-related initiatives and by acting in a manner that fosters patient safety and a safe workplace.

What You Will Do

• Lead assigned IT Services teams, including staff management, coaching, performance management, workforce planning, on-call coverage, and professional development.
• Translate business and technology priorities into operating plans, team objectives, measurable service outcomes, and accountable delivery commitments.
• Oversee the reliable and secure operation of assigned infrastructure, enterprise applications, and technology services that support 24/7 clinical and operational environments.
• Establish and improve incident, problem, change, request, knowledge, and service-level management practices; define service level objectives (SLOs), monitor performance metrics, and drive continual service improvement to strengthen service stability, responsiveness, and customer experience.
• Act as a management escalation point for major incidents, recurring service issues, operational risks, and vendor performance concerns, including after-hours escalation when required.
• Accountable for assigned service portfolios, including service health, service ownership, service level attainment, lifecycle management, operational documentation, risk management, and continual service improvement.
• Work with Cybersecurity, Privacy, Enterprise Risk, and technology teams to identify, assess, communicate, and address operational and technology risks.
• Ensure appropriate controls are maintained for assigned services, including access management, system documentation, backup, recovery, continuity, and disaster recovery readiness.
• Develop annual operating and capital budget requirements for assigned services; monitor forecasts, commitments, contracts, licensing, and expenditures within approved plans.
• Plan and oversee technology initiatives, establishing scope, milestones, resource requirements, dependencies, risks, and status reporting in partnership with project and business teams.
• Support mergers and acquisitions, procurement activities, and proposal responses by coordinating technical assessment, planning, estimates, resource assignments, and implementation input.
• Build strong working relationships with operating company leaders, internal technology teams, government and health-sector partners, vendors, consultants, and other stakeholders.
• Negotiate, manage, and review vendor and consultant engagements and contracts, and hold service providers accountable for performance, cost, risk, and delivery commitments.
• Communicate service issues, planned changes, risks, priorities, and progress clearly to staff, customers, and senior stakeholders.
• Maintain awareness of relevant technology and healthcare sector developments; recommend improvements that provide operational value, reduce risk, or improve service outcomes. Develop and implement operational policies, standards, procedures, and governance frameworks. Establish clear ownership and accountability for assigned services, processes, controls, and technology decisions, escalating policy or resourcing matters to the Director, IT Services as required
• Contribute to service roadmaps, technology lifecycle planning, technical debt remediation, capacity management, and platform modernization initiatives.
• Represent Medavie Health Services on internal or external committees and working groups as assigned.

Required Qualifications

Education: A post-secondary degree or diploma in computer science, information technology, business, or a related discipline, or an equivalent combination of education, training, and experience.

• Ten (10)+ years of progressive experience supporting or managing information technology services, systems, infrastructure, or enterprise applications.
• Five (5) or more years of people leadership or IT management experience, preferably in a geographically dispersed, 24/7 operational environment. Experience with service delivery, operational planning, process improvement, budgeting, vendor management, initiative delivery, and technology risk management.
• Experience in healthcare, emergency services, government, or another regulated environment is an asset.

Knowledge and Skills

• Demonstrated leadership, sound judgment, accountability, and the ability to coach teams through operational and organizational change.
• Strong knowledge of IT service management practices and the operational disciplines required to deliver reliable, secure, and supportable technology services.
• Strong knowledge of service portfolio management, service ownership models, governance frameworks, and operational performance metrics.
• Ability to build trust and productive relationships with business leaders, technical teams, vendors, government partners, and other stakeholders.
• Strong analytical, problem-solving, prioritization, and decision-making skills, including the ability to manage competing demands in a fast-paced environment.
• Excellent written, verbal, presentation, and consultative communication skills, with the ability to explain technical, operational, financial, and risk matters clearly.
• Working knowledge of enterprise infrastructure, cloud and on-premises environments, application support, cybersecurity controls, business continuity, and disaster recovery.

Language Requirement: Bilingualism (EN/FR) is considered an asset. English is requirement, written and verbal, to provide services to our customers and communicate with internal stakeholders

Security Clearance Requirement: This position requires Reliability Status Clearance (Enhanced Level B), including fingerprinting, a criminal record check and a credit check. Candidates must have resided in Canada for at least five years and hold Canadian citizenship or permanent resident status.

Working Conditions

The role operates primarily in an office and hybrid work environment and requires regular use of standard computer and communications equipment. Periodic travel to operating locations may be required. The Manager participates in an on-call escalation structure and may be required to work outside normal business hours to support major incidents, planned changes, or urgent operational needs.

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This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Échelle Salariale:
99,177 - 119,013 CAD

L'échelle salariale de base proposée peut dépendre du dossier de candidature de la personne retenue ou d'autres facteurs professionnels comme les connaissances, les compétences, la qualification, l'expérience et la formation. En plus de recevoir le salaire de base, les employés et employées admissibles de Medavie peuvent participer à divers programmes de bonification fondés sur le rendement. Le versement des paiements associés à ces programmes est discrétionnaire et dépend des résultats individuels et de ceux de l'entreprise.

Nous croyons que les membres de notre personnel doivent représenter les collectivités que nous servons et nous encourageons les personnes de tous les horizons à poser leur candidature. Pour vous offrir la meilleure expérience qui soit, nous vous proposons des mesures d'adaptation pour chacune des étapes du processus de recrutement. Il vous suffit d'en faire la demande à l'équipe de recrutement. Nous nous engageons à veiller à ce que le recrutement, la fidélisation et le perfectionnement des employés et employées, de même que leur rémunération, demeurent équitables, tiennent compte des besoins en matière d'accessibilité et respectent l'ensemble des droits de la personne et des lois sur la protection de la vie privée qui s'appliquent. Nous remercions toutes les personnes qui ont manifesté de l'intérêt pour ce poste. Veuillez noter que nous communiquerons seulement avec les personnes retenues pour une entrevue.

Bien que Medavie puisse utiliser des outils automatisés, y compris l'IA, pour faciliter l'examen des candidatures, les candidats et candidates sont tenus d'effectuer toutes les étapes du processus de recrutement de manière autonome, sans recourir à l'IA, afin de garantir un processus juste et équitable.

Si vous rencontrez des problèmes techniques au cours de votre procédure d'application, veuillez envoyer un courriel à : [email protected] .