Clinical Office Assistant

Ready to make a difference every day? Join our growing team as a Clinical Office Assistant!

At Dre. Nadia Veilleux and Dr. Alexandre McLaughlin's Family Practice, we know that great patient care starts with a great team. Our staff are an essential part of creating a welcoming, supportive, and positive experience for patients. As our practice continues to grow, we're looking for a Clinical Office Assistant who shares our commitment to compassionate care and teamwork.

The Opportunity:

Our family health practice located in Moncton, NB, is offering an opportunity for a dedicated Clinical Office Assistant to join our growing team on a full-time, permanent basis. We are seeking a positive, adaptable, and proactive individual who thrives in a collaborative environment, embraces change, and is comfortable working alongside different physicians and evolving practice needs. The ideal candidate takes initiative, contributes to a supportive team culture, and shares our commitment to providing accessible, patient-centered care.

As a vital member of the team, the Clinical Office Assistant plays a key role in creating a positive patient experience and ensuring the smooth day-to-day operation of the clinic. The successful candidate demonstrates strong organizational and time management skills, works efficiently in a dynamic setting, and approaches patient care with empathy, professionalism, and a genuine desire to improve access to care for our community.

If you thrive in a fast-paced environment, are passionate about administration and healthcare, enjoy taking initiative, and value teamwork, we would love to hear from you!

Key Responsibilities, as required/applicable:

The Clinical Office Assistant serves as a clinically oriented support role and acts as an important link between patients, providers, and the clinic team. Key responsibilities within this role include (but are not limited to):

• Welcomes patients, escorts them to examination rooms, and prepares them to see the clinical team.
• Obtains and accurately records vital signs (blood pressure, pulse, temperature, and weight) within the Electronic Medical Record (EMR).
• Performs accurate medication reconciliations, updates allergy documentation, and ensures patient charts are up to date.
• Prepares examination rooms between patients to ensure they remain fully stocked, clean, and welcoming.
• Coordinates incoming diagnostic test results and laboratory reports for clinician review.
• Utilizes clinical knowledge to identify urgent patient needs and escalates to other members of the clinical team, as needed.
• Coordinates patient flow efficiently to minimize wait times and ensure the smooth day-to-day operation of the family practice.

Experience/Education required:

• A diploma or equivalent work experience in Medical Office Administration or as a Personal Support Worker (PSW); or a Licensed Practical Nursing (LPN) designation.
• Solid understanding of medical terminology is required.
• Proven experience in accurately obtaining vitals, performing medication reconciliation, and recognizing signs that require clinical escalation.
• Previous experience in primary care or community health is considered an asset.
• Experience using an electronic medical record software (EMR) is an asset.
• Basic CPR certification.
• General knowledge of the New Brunswick medical system is an asset.

Qualifications:

• Strong computer literacy and proficiency with Microsoft Office applications.
• Ability to multitask and prioritize effectively in a busy clinical environment.
• Self-motivated individual who works well independently and as a team.
• Ability to maintain a high regard for confidentiality and advocacy for patients.
• Demonstrates excellent documentation skills and attention to detail.
• Strong communication and conflict resolution skills.
• Strong interpersonal skills.
• Exhibits compassion and patience.
• Contribute to a culture of problem solving, collaboration, innovation, and excellence.
• Due to daily operational needs, proficiency in English and French are required.

Working Conditions & Location:

• The Clinical Office Assistant position requires availability to work 8 hours daily from Monday to Friday. This schedule excludes weekends, and statutory holidays.
• The successful candidate will be expected to primarily work on-site. Occasional remote work may be available based on staffing and operational needs. Candidates must be able to work on-site full-time if required.
• The clinic is building a growing interdisciplinary team that includes two (2) primary care physicians, a Registered Nurse (RN), and administrative support staff members.
• The clinic is located at 120 Morton Avenue, Moncton NB.

Why you should join our team:

Apply for an exciting opportunity to join a positive, collaborative healthcare team where your contributions are valued and your well-being is supported. As a member of our team, you will benefit from:

• A professional, positive, and inclusive work environment that promotes employee wellness and work-life balance.
• Training and support in the clinic's electronic medical record (EMR) system.
• An opportunity to help build and shape a growing medical practice.
• Competitive vacation entitlement, with vacation scheduling coordinated collaboratively to support clinician coverage, team availability, and continuity of patient care.
• The clinic offers a flexible approach to occasional time away from work.
• Health and dental benefits.
• The office is closed on all STAT holidays.
• Free on-site parking.
• An annual performance review, with the potential for a salary increase or performance bonus.

Compensation:

We offer a competitive compensation package within the range of $30-$35 per hour. Placement within the range will be determined based on the successful candidate's experience, education, and relevant skills.

Estimated start date: Mid-September to early October 2026.
Specific start date will be determined with the successful candidate.

Application deadline: Friday, September 4th 2026
Candidates will be evaluated on a rolling basis until the position is filled.