Director - Technology Infrastructure & Implementation

Title: Director - Technology Infrastructure & Implementation

Employee Working Location: Partially Virtual /Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Reporting to the Senior Director, Planning & Operations in CRC's Philanthropy department, the Director, Technology Infrastructure & Implementation is a strategic leadership role responsible for shaping the department's technology and data ecosystem. Building on past and current foundational work, the incumbent will oversee the continued evolution of the department's relevant systems, tools and governance structures to drive Philanthropy's revenue growth ambitions.
This role leads the Business Systems Analytics and Web Development teams, providing strategic and operational direction, ensuring alignment with departmental priorities. The Director, Technology & Infrastructure will also work closely with leaders across Philanthropy, as well as other business units (Technology Group, Finance) to align technology and data strategy and governance with business needs.
The incumbent stays informed on sector trends, understanding how AI and emerging technologies can be used, with an eye to continually evolving the technology roadmap to advance Philanthropy's strategic priorities.

In this role, you will :

• Lead and develop the Business Systems Analytics and Web Development teams, setting direction, building capacity through development and workforce planning, and coaching team members through their growth
• Set the strategic and operational direction for Philanthropy's technology and data ecosystem, translating priorities into concrete plans and roadmaps
• Act as data steward for Philanthropy, establishing governance around data and technology use, as well as process/product ownership, in alignment with enterprise-level governance standards
• Partner with Technology Group, Finance, and other Philanthropy leaders to align technology strategy, standards, and governance with evolving business needs
• Lead change management for technology and process initiatives, anticipating resistance, building buy-in, and ensuring successful adoption
• Own vendor relationships and budget, ensuring accountability and value across the department's technology investments
• Develop business cases and present to senior leadership to secure funding, resources, and organizational buy-in for key initiatives
• Stay ahead of sector trends and emerging technology, including AI, adapting relevant strategies to support Philanthropy's revenue growth and strategic priorities
• Establish and evolve best practices, standards, and governance frameworks that strengthen data and technology maturity across the department
• Identify, assess and mitigate operational or systems risks, ensuring appropriate governance and compliance practices are in place

What we are looking for:

• Minimum 8-12 years of job-related work experience or an equivalent combination of education and experience in business administration, business development, operations, data analytics, information management or relevant discipline, including 5-7 years of people leadership experience with demonstrated success leading teams through organizational change and transformation
• Experience working in the non-profit sector is preferred; knowledge of marketing, fundraising or sales is an asset
• Able to create, align and translate strategies into concrete and cohesive operating plans that align daily work with departmental operational objectives
• Able to synthesize complex information and communicate to a variety of stakeholder audiences, with strong persuasion, negotiation and consensus-building skills
• Proven track record of planning and delivering mid- to large-scale technology, data or business transformation projects
• Conceptual understanding of CRM systems and broader fundraising or digital marketing technologies (e.g. donation platforms, email and SMS marketing tools, donation processing)
• Familiar with the regulatory landscape in the Canadian charitable sector governing data handling, including data/privacy protection, communication consent and tax-related retention obligations (PIPEDA, CASL, PCI compliance, CRA, etc.)
• Ability to work effectively in a complex environment with multiple conflicting priorities'
• Experience managing budgets and vendor relationships
• High level of proficiency in standard MS Office applications
• Strong written and verbal English communication skills (French an asset)

Working Conditions:

• Hybrid work model with the expectation of some in-person-based and remote work.
• Fast-paced environment with shifting priorities and deadlines.
• Interaction with stakeholders in sensitive or high-stress situations.
• Requires significant attention to detail and concentration and ability to mentally process large amounts of information.
• Ability to adapt to changes in work priorities, make decisions under pressure, and work at an unpredictable pace.
• Work requires the ability to work to multiple, conflicting deadlines.
• May require travel to safe locations; limited exposure to adverse conditions.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).