Resident Manager

Tenant Relations & Customer Service

Deliver an excellent resident experience, including the following:

• Act as the primary on-site contact for residents, responding to inquiries and concerns and maintenance requests professionally.
• Enforce building policies, lease provisions and company procedures while fostering a positive living environment for all residents.
• Show vacant units to prospective residents and support leasing activities.
• Conduct move-in/move-out inspections and complete all related documentation.
• Handle resident complaints, lease violations, notices and resident communications.
• Promote resident retention by building positive relationships and resolving concerns professionally.

Property Maintenance & Upkeep

• Responsible for cleanliness, safety, and overall appearance of the building, including common areas, grounds, waste management, and compost areas.
• Perform minor repairs and maintenance tasks, such as plumbing, painting, and general fixes.
• Coordinate and supervise external tradespeople for larger maintenance projects.
• Obtain quotes for repairs and services and provide recommendations to the Senior Manager, Investment Properties.
• Verify contractor work upon completion, report deficiencies, and ensure work areas are left clean and safe.
• Conduct daily inspections to ensure the property is well-maintained and address any issues proactively.
• Prepare vacant units for new residents.
• Perform seasonal duties such as snow removal/salting and minor landscaping.
• Assist in implementing and tracking preventative maintenance programs for building systems & equipment.

Administrative & Live-in Responsibilities

• Manage rent administration, monitor rental accounts, reviewing Yardi reports, following up on outstanding balances, and managing any payment discrepancies.
• Coordinate, track, and document maintenance requests, ensuring work orders are completed and accurately maintained in Yardi.
• Participate in an on-call rotation. This is a live-in position requiring flexibility to respond to emergencies and operational needs, including evenings, weekends, and holidays.
• Planned absences are coordinated with the Senior Manager, Investment Properties, to ensure adequate building coverage.
• Organize and host resident events to foster community engagement.
• Maintain accurate resident records and building documentation, including leases, inspections, insurance certificates, incidents, and other required documentation.
• Tracking and management of keys, fob access, parking, and storage designations.
• Provide regular operational updates to the Senior Manager, Investment Properties and promptly communicate emergencies, safety concerns, or significant operational issues.
• Prepare and maintain documentation required for Residential Tenancies matters and attend hearings as required.

Health & Safety

• Conduct and document routine health and safety checks (e.g., common areas, fire exits, lighting, trip hazards).
• Report on safety concerns promptly to the Senior Manager, Investment Properties.