IT Systems Technician

The Franchise Management Group of Companies (FMI) is one of the largest restaurant franchisees in North America. We currently own and operate more than 400 Pizza Hut, KFC, Taco Bell, Burger King, and Panera Bread locations across 20 different provinces and states. With presence in all 10 provinces and 11 states, FMI is proud to employ over 6,500 people. All operations are administered from our Support Center in Woodstock, New Brunswick.

The IT Systems Technician is responsible for building, configuring, testing, and supporting the deployment of technology solutions across FMI's restaurant brands. Working as part of the Information Technology / Field Operations team, this hands-on role supports restaurant operations by preparing and deploying POS systems, networking equipment, kiosks, and other IT hardware while assisting with technology upgrades, remodels, and new restaurant openings. Due to the hands-on nature of the position, this role requires daily on-site attendance at our Support Center in Woodstock, NB and is not eligible for hybrid or remote work arrangements. Occasional travel to restaurant locations may also be required.

What You Bring to the Role

• Diploma or certificate in Information Technology, Computer Systems Technology, or a related field, or equivalent hands-on experience.

• Experience building, imaging, configuring, and testing IT hardware.

• Strong understanding of POS systems, networking, and general IT infrastructure.

• Excellent troubleshooting and problem-solving skills.

• Strong organizational skills with the ability to manage multiple priorities.

• Strong communication and documentation skills.

• Experience with QSR or retail POS systems (PAR, Oracle Simphony) and payment hardware is considered an asset.

• Familiarity with Fortinet/FortiGate, Stratacache menu boards, kiosks, or Envysion/CCTV is considered an asset.

• Experience using ConnectWise or similar ticketing/PSA platforms is considered an asset.

• Knowledge of FMI brands and restaurant technology environments is considered an asset.

• Valid driver's license and willingness to travel to restaurant locations as required.

Why Work for FMI?

• You'll surround yourself with a team whose members are committed to being the best at what they do.
• Enjoy a hybrid work-from-home model.
• Access to our comprehensive benefits package and RRSP contribution plan.
• You'll enjoy quarterly meals cooked by our Leadership Team, as well as quarterly events for all staff!
• Career growth, development, and continuous learning opportunities within a positive and inclusive work culture.
• Opportunity to volunteer at events that give back to our community.
• Workperks discounts for various vendors across Canada and US and discounts at all our brands.
• Educational assistance plan and bursary program.

Diversity & Inclusivity

FMI is committed to building diverse teams where people of all identities and backgrounds are welcome, included, and respected. We work to help close the gender gap, and to actively recruit people from other underrepresented groups. We strongly encourage women, gender diverse people, and minority candidates to apply for this role.