Site Description:
Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada's largest academically-affiliated tertiary care hospitals with highly-specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.
Position Details:
Position: Full-Time Team Lead

Site: Mississauga Hospital | 100 Queensway West, Mississauga

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Hours: Rotating Continental (0600 - 1800 / 1800 - 0600)

Payrate: $23.98 /an hour (based on levelling system)
Internal Posting Date: July 31st, 2025
Internal Closing Date: August 7th 2025

External Closing Date: August 14th, 2025
Schedule Example:

• Week 1 - Days - Mon, Tues, Fri, and Sat
• Week 2 - Days - Sun, Wed and Thurs
• Week 3 - Nights - Mon, Tues, Fri, and Sat
• Week 4 - Nights - Sun, Wed, and Thurs

Job Description:

The Security Team Lead is responsible for overseeing the daily activities and job performance of the Security Officers assigned to their shift. The Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.

• Provides leadership, direction and ongoing coaching and training
• Ensures all site staff adhere to all Paladin Security and hospital security policies and procedures
• Ensures all Security Officers have received the mandatory training
• Motivates staff and recommends commendations to their Supervisor
• Ensures proper documentation is passed onto the Supervisor/CSM
• Documents and investigates security incidents and complaint
• Communicates any concerns/issues with Supervisor/Client Service Manager
• Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward
• You will be required to write reports and investigate routine incidents
• Respond to coded emergencies in a quick and efficient manner
• Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
• This role required you to be physically fit and able to stand and walk for long periods
• Work closely with vulnerable populations
• Monitor for and escalate security concerns within the Emergency Department
• Assist in developing security plans for high-risk patients
• Provide security presence and support throughout the Emergency Department
• Utilize verbal de-escalation techniques to manage conflict
• Oversee and support patient watch guards within the Emergency Department
• Work closely with local Law Enforcement and Emergency Services
• Ensure the safety of staff, patients, and visitors within the Emergency Department

Prerequisites:

• Valid Security License for the province of Ontario
• Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
• Must have minimum 2-3 years of experience in security
• Diploma in Justice studies/police foundations is considered an asset.
• Covid Vaccine two doses
• Immunization records for Mumps, Measles, Rubella, Varicella and two step TB skin test
• English (oral and written) fluency is a must
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability
• Legally Authorized to Work in Canada