Position Overview:

We are looking for an Association Admin to provide essential support to our Association clients. In this role, you'll play a key part in ensuring smooth day-to-day operations, efficient communication, and exceptional service delivery for association members.

This position is located at our office located at 220 Whiting Rd, Fredericton, NB.

Key Responsibilities:

• Client Service & Reception: Welcome clients, process payments, and assist with basic troubleshooting.
• Administrative Support: Complete daily, weekly, monthly, and annual tasks such as scheduling, printing, mailing, filing, and preparing agendas, reports, and certificates.
• Member Services: Respond to phone and email inquiries, providing helpful and timely support.
• Membership Management: Maintain and update member records, process renewals and invoices, and work within the membership database.
• Communications: Draft and send newsletters, updates, and official notices through the member portal.
• Application & Complaint Handling: Process incoming applications and complaints with accuracy and professionalism.
• Exam Monitoring: Greet candidates, review procedures, and oversee exam sessions.
• Team Support: Assist the Association Manager and clients with general tasks to help keep things running smoothly.

Qualifications:

The ideal candidate will possess:

• Strong organizational and time-management skills with excellent attention to detail
• Excellent written and verbal communication skills in both English and French
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM or membership software is an asset
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• A customer-focused mindset with a proactive and solution-oriented approach

Personal Attributes:

• Positive team player who enjoys working with people and serving the public
• Professional and discreet when handling sensitive information
• Eager to learn, adaptable, and open to growth in a collaborative setting

Join Our Team:

At HOST Management, we foster a collaborative corporate culture that values teamwork, respect, and excellence. If you are a proactive, detail-oriented individual with a strategic mindset, we invite you to contribute to the success of our organization and be a key player in achieving our goals.