Jump Recruitment, on behalf of our client, Tee Box Indoor Golf, is seeking to fill a General Manager role in their St. John's, NL, location.

They are seeking a dynamic and experienced manager to oversee operations and work alongside ownership to lead the team while the business grows. You will be tasked with system implementation, customer experience, and helping expand the business as continued demand increases. The ideal candidate will possess strong leadership qualities, exceptional organizational skills, and a passion for driving results.

The role is crucial in ensuring the store runs smoothly while maintaining high standards of service and efficiency. The ideal candidate will have a proven background in one or more of the areas: food & beverage service, events, retail or golf.

Key Responsibilities:

• Lead and manage the daily operations of the store, ensuring processes are implemented and followed effectively.
• Foster a positive team environment by motivating staff and encouraging professional development.
• Oversee inventory management, including stock levels, ordering, and pricing strategies.
• Utilize the Point of Sale (POS) system to manage transactions and analyze sales data.
• Implement effective sales strategies to meet or exceed store targets.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a pleasant in-store experience.
• Scheduling and ensuring labor costs are kept in check with production.
• Assist with payroll processes to ensure timely and accurate employee compensation.
• Conduct regular performance evaluations for team members, providing constructive feedback and support for growth.

Manager Responsibilities for the Indoor Golf Facility:

Operational Management

• Oversee daily operations of the simulators, mini golf course, and food/beverage services.
• Ensure all equipment (golf simulators, mini golf setup) is maintained and functional.
• Develop and enforce operational policies and procedures to ensure efficiency and safety.
• Monitor inventory levels for food, beverages, and golf supplies, and coordinate restocking as needed.

Staff Management

• Recruit, hire, train, and supervise staff for various roles (front desk, food service, simulator maintenance, event booking).
• Create staff schedules to ensure adequate coverage during peak and off-peak times.
• Conduct regular performance evaluations and provide coaching or disciplinary action as necessary.
• Foster a positive work environment and encourage team collaboration.

Customer Service

• Ensure a high standard of customer service to create a welcoming and enjoyable experience.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Oversee event bookings (e.g., birthday parties, corporate events) and ensure smooth execution.

Marketing and Sales

• Collaborate on marketing initiatives to attract new customers and retain existing ones.
• Track and analyze sales data to identify trends and opportunities for growth.
• Promote membership programs, special events, and seasonal offers.

Financial Management

• Manage budgets, monitor expenses, and work to meet financial goals.
• Handle daily cash flow, reconcile accounts, and prepare financial reports.
• Collaborate with the owner on pricing strategies and cost control measures.

Compliance and Safety

• Ensure compliance with local health, safety, and licensing regulations.
• Conduct regular safety inspections and address potential hazards promptly.
• Train staff on emergency procedures and food safety protocols.

Qualifications and Requirements:

• Proven leadership experience in a retail, food and/or beverage, or management role.
• Track record of implementing systems and organizational procedures.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in using POS systems and understanding key analytics to our store.
• Excellent team management capabilities with a focus on collaboration and motivation.
• Solid understanding of customer service principles and practices.
• Ability to adapt to changing priorities in a fast-paced environment.
• Previous experience in management is preferred but not mandatory.

Compensation & Perks:

• Pay: $55,000-$65,000 yearly - based on per hour wage
• Performance bonuses/Bonus pay:?linked to meeting revenue or operational targets.
• Perks:?Free or discounted access to simulators and mini golf; staff rates on clubs, golf gear, and food during shifts.
• Commission Pay
• Tips

Job Type & Schedule:

• Full-time
• Evening shift
• Monday to Friday
• Weekends as needed

Apply in Confidence:

Only those candidates being considered for an interview will be contacted.

Interested and qualified candidates should submit their resume & cover letter to:

Tonya Guilfoyle |?Senior Recruiter & HR Consultant | [email protected]

Jump Recruitment Specialists |?www.jumpcareers.ca

At Jump Recruitment we recognize the value of diversity and are committed to making intentional steps toward building inclusive teams that better reflect the communities Jump Recruitment and the organizations we serve operate within. We believe that inclusion is not just about making room at the table but about seeking out talent through a diversity lens and letting everyone know that their unique perspectives are important contributions to building stronger workplaces in a changing world.

We encourage all qualified candidates to apply for our posted positions. We welcome candidates to self-identify or make our recruitment team aware of any potential accommodation they may need during the recruitment process.

This opportunity is only available for candidates legally entitled to work in Canada.?We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted.