Hours: 75 bi-weekly (8-hour days)

Salary: CG-26 (CAD $25.03 - CAD $27.70 per hour)

Competition Number: VAC0013069

Posted Date: 2025-06-25

Closing Date: 2025-07-02

Job Summary
This vital role functions with a high level of autonomy and independence providing advanced, complex clerical support and skilled typing to support the operations of multidisciplinary teams delivering healthcare services across Newfoundland and Labrador.

Key Responsibilities include, but are not limited to:

- Provide administrative support services to clinical teams, file maintenance, arrange and coordinate meetings and room bookings, compose and or prepare correspondence.
- Answer all incoming calls and respond appropriately, facilitating urgent appointments and requests if necessary.
- Manage referrals and waitlists ensuring timely access to care.
- Coordinate and schedule four multidisciplinary traveling clinics per year, considering client geography and cultural needs.
- Exercise proficiency in scheduling systems and telehealth platforms; organize and maintain telehealth follow-up appointments for all regions, supporting continuity of care and provide administrative support to the team, especially during travel to remote communities.
- Receive and maintain patient referral requests and other medical documentation and record data into existing computer databases, Meditech, CRMS and/or spreadsheets.
- Provide logistical and administrative support to the multidisciplinary teams while traveling, including rapid rescheduling in response to frequent weather-related travel disruptions in coastal Labrador.
- Exercise cultural sensitivity to communicate effectively with Indigenous patients and families, team members, and external partners in performing day-to-day tasks.
- Exercise critical thinking and adaptability in a dynamic and often unpredictable work environment.
- May complete payroll functions; supervise, plan, assign and review the work of other clerical/support staff throughout the program.
- Provide orientation to support staff and relieve staff as required. Participates in special projects as required.

Job Demands

By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to): Regularly lifts objects weighing less than 5 lbs. and occasionally up to 10 lbs. Work provides the opportunity to occasionally stand and walk within the office environment and requires bending, stretching, etc., to retrieve and return files. Constantly performs repetitive fine motor skills while sitting and using a computer and mouse for typing. Regularly to constantly uses bilateral, repetitive fine finger/precision work (i.e. typing/mousing) on the computer (seated at a workstation).

Job Qualifications
Successful completion of a two-year Office Administration program OR completion of a one-year Office Administration program from an approved/recognized college supplemented by two years? experience within the last four in a progressively responsible clerical role is required.

Successful completion of an approved/recognized medical terminology course is required.

Demonstrated proficiency in Microsoft Office, Excel, PowerPoint and Outlook is required.

A satisfactory record of work performance and attendance is required.

Proof of a current office administration program and medical terminology is required. To be considered current, they must have been completed within the last five years, unless they have been used in recent positions. This must be demonstrated on the application form.

** If medical terminology isn?t current, a medical terminology test may be administered by the Human Resources Client Services Department.