Zone: Provincial
Location: To be determined. Provincial position with ability to work from any zone.
CorCare Go Live Support Manager
CorCare Change Management, Training and Communications Division
Temporary Full-time (until June 30, 2026 with the possibility of extension)
29074TMP

Hours: 70 bi-weekly (8 hour shift work; days, evenings, weekends)

Salary: HL-22 (CAD76,523 - CAD99,480 per annum)

Competition Number: VAC0012825

Posted Date: 2025-06-20

Closing Date: 2025-06-27

About Us
As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards, maintain key health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities through the delivery of information technology (IT) and digital health services applied in the healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.

In alignment with the Provincial Health Accord, the NL Health Services will be replacing Meditech Magic and Client Server as well as other digital health systems with a new leading- edge Health Information System (HIS). This project will be the largest health care system implementation ever launched in Newfoundland and Labrador.

CorCare has been selected as the preferred digital health solution for this HIS project. This transformational change will allow us to join other Canadian provinces in the modernization of our provincial health information system.

About the Role
The CorCare Go-Live Support Manager is responsible for the overall planning of support activities during and after the go-live phase, managing pre-go-live readiness initiatives, and leading the Super User program. This position reports to the Director of Change Management, Training, and Communications and works closely with the Training Manager, Change Management Manager and Communications Lead.

This role supports the establishment of a framework for go-live support, including at-the-elbow support, other on-site supports, and digitally enabled supports that will allow for the quick sharing of information and access to resources as needed across Newfoundland and Labrador?s vast geography. Go-live support planning includes designing the support structure, staffing plans, and resource management to provide necessary onsite and digitally enabled assistance across all locations during and after go-live. Support planning also encompasses organizing the help desk structure to ensure sufficient and effective support and issue resolution.

Additionally, the CorCare Go-Live Support Manager is responsible for overseeing the development and implementation of the Super User program to ensure adequate coverage and preparedness of Super Users for their responsibilities at go-live.

You will be responsible for, but not limited to, the following:
? Support the development of the overall strategy and planning for onsite support and command center operations, support structures, staffing plans and resource management
? Supervise the planning and implementation of the Super User program, including mapping of roles and role descriptions in a comprehensive handbook
? Work with Human Resources to ensure staffing plans comply with collective agreements and labor laws
? Manage the overall timeline for go-live support activities, including assessing risks and issues associated with these phases
? Work directly with zonal leadership to oversee implementation of zonal go-live planning activities
? Plan and design the help desk structure to ensure efficient and effective support and issue resolution for employees and clinicians
? Coordinate communication with project leadership regarding go-live readiness milestones, policies, and decisions to ensure alignment and transparency

Qualifications:

Education
? Bachelor?s or Master?s degree in a Clinical Discipline, Business, Communications, Education or relevant discipline.
? Leadership and management training preferred.

Experience
? Five (5) years? experience within the last seven (7) in a healthcare setting is required.
? Experience in a management or leadership role is required.
? Recent project management experience is preferred.
? Experience with digital health technology and associated implementation preferred.

Competencies
? Capacity to manage multiple competing priorities.
? Strong planning and coordination skills.
? Ability to work well under pressure and within tight timelines.
? Ability to work effectively with a wide range of internal and external partners.
? At least two years of experience with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
? Strong listening, verbal, and written communication skills.
? Exceptional organizational and time management abilities.
? Excellent customer service, interpersonal, and critical thinking skills.
? Effective problem recognition and resolution skills, particularly in complex situations.
? Ability to multitask and deliver high-quality work in a fast-paced environment.
? Proven ability to work efficiently both independently and as part of a team.
? Capacity to motivate and foster collaboration.

Alternate combinations of education and experience may be considered.

Additional Notes:
? To find out more about the CorCare transformation, please visit our website: CorCare - NLHealthServices