Job Number: J0625-0936 Job Title: Senior IT Specialist Job Category: Information Technology Job Type: Permanent Full Time Number of Positions: 1
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If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Senior IT Specialist to join our team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Manage enterprise network.
• Deals directly with internal customers, as well as external partners.
• Responsible for continual service improvement, incident, problem and change management for various enterprise level solutions.
• Collaborative approach to managing products throughout their life cycle, from concept to end of life.
• Help to develop project plans and work as a team to lead and implement highly available solutions.
• Provide guidance, assistance and training for internal staff.
• Help support all aspects of Shannex's IT environment.
• Identify and track best practices, trends and advances in the information technology field for potential application within Shannex.
• Work as the liaison between vendors and management/staff
• Maintains licenses for systems supported by infrastructure dept.
• Supports all aspects of Shannex's IT infrastructure.
• Ensure customer safety by following and applying all standard operational procedures, safe work practices and training provided.
• Valid driver's license and a willingness and ability to travel when required.
• Willingness and ability to work some evenings and weekends when required.
• Participation for on-call rotation for emergency support, as well as occasional unscheduled on-call environment.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Diploma, certificate or computer industry specific certifications.
• A university degree in the field of IT considered an asset and preferred.
• ITIL Foundations certified.
• A minimum 5 years' experience providing excellent technical support.
• Strong knowledge of Windows, Windows Server, O365, Share Point, MS Office, Outlook.
• Competence with IT technologies, including but not limited to, Citrix, camera systems, telephone systems.
• Experience in health care or health related industry considered an asset.
• Ability to use various communication strategies and resolve escalating issues.
• Ability to use independent judgement, creativity and integration of unrelated or variable information when searching for issue related solutions.

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret and a home care dision of team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

If you're ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.