Requisition ID: 228559
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Front-to-Back Design Centre role will actively support the Catalyst and Senior Consultants on end-to-end F2B value streams across customer journeys, providing unbiased leadership to cross-functional teams and drive a culture of change to break down the siloes and deliver solutions that cut through the seams of the business.

Is this role right for you? In this role you will:

• F2B Strategy development: Collaborate with cross-functional teams to drive an E2E approach, focused on customer experience, employee experience, process simplification & optimization, risks & controls, digitization & automation, and benefit / value assessment to provide customized strategy and target state design; includes driving the work, shaping research and analysis to enable decision-making, challenging existing models, coordinating and facilitating workshops and interviews, synthesizing findings, and presenting clear recommendations and action plans to ensure defined outcomes are achieved and recognized within the Bank.
• F2B value stream delivery of designed target state: Manage, support and deliver the F2B transformation initiatives following a standardized, consistent, and repeatable methodology across the value commitment definition, ideation, design, and implementation phases, ensuring timely implementation of F2B goals with right scope & outcome; contribute to project workstreams, including developing project /sprint plans, supporting problem-solving sessions, workshops and interviews with cross-functional and business line working team members and subject matter experts to deliver on F2B workstream goals with the right scope and outcome.
• F2B Design Centre development: Support practice development and documentation of best practices (e.g., playbook) and assets (e.g., pitch decks) leveraging learnings from each transformation initiative to sustainable drive consistent impact and propagate the mandate across the bank; develop and manage internal governance and reporting (e.g., executive advisory dashboards and reports) to support tracking the F2B center against its mandate.
• Stakeholder management: Foster and maintain collaborative relationships with key internal and external stakeholders to support the achievement of deliverables and overall program objectives.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Ability to deliver results in a fast-paced, challenging and dynamic business environment
• Strong quantitative, analytical, and conceptual problem-solving skills combined with outstanding business acumen and attention to detail
• Exceptional organization and project management skills, with the ability and desire to work in a fast-paced, challenging, and dynamic environment
• Strong political savvy and sensitivity to cultural diversity; relationship builder with the ability to obtain consensus among key stakeholders
• Proven ability to work as an effective team player and partner; ability to motivate others, build trust with partners and colleagues, and work collaboratively across teams
• Exceptional presentation, verbal, and written communication skills
• Strong record of leadership in an academic, professional, or extracurricular setting
• Desire to work in a hands-on team environment
• Advanced knowledge of MS Office including Word, Excel, and PowerPoint

What's in it for you?

• A rewarding career path with diverse opportunities for professional development
• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
• Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.