Type de poste:
Permanent

À la recherche d'une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.

À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons - en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l'entremise de la collaboration et de l'innovation, notre équipe crée des solutions d'assurance, de soins primaires et de services médicaux d'urgence à l'avant-garde de l'industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.

Notre mission est d'améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d'entreprise primée. Nous célébrons l'individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C'est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d'avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu'à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d'elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd'hui.

The Opportunity:

The Innovation and Design Manager will be responsible for building and supporting the Innovation Incubator; an enterprise capability and area of expertise for the design and development of services, experience, and new value propositions. Human Centered Design prioritizes the voice of different users to uncover what truly matters to them, identify their unmet needs, quickly ideate concepts, and test ideas with end users to validate that they are desirable. The Innovation Incubator will help inform and execute strategic initiatives across each customer segment and all operating companies.

The role requires you to have a strong background in Human Centered Design (HCD), Design Thinking, workshop facilitation, CX, UX and strategy. If you enjoy working on leading edge health care and driving strategies to bring these offerings to Canadians, this may be the role for you.

Your every day with us:

You will be a key member of the Innovation Incubator team; help create a new enterprise capability and help grow the organization understanding of the value of Human Centered Design as a new way of working. You will be a strategically focused lead of Human Centred Design engagements, facilitate workshops, generate concepts, and manage prototype testing, UX strategy, track KPIs, analyze research, data and insights and maintain a community of practice to help grow the knowledge and share insights across Medavie. Actively engage our employees in the innovation process through cross-functional collaboration. Strengthen the culture of innovation and problem solving through a nimble and agile mentality of experimentation and focusing on the end user.

Key responsibilities:

• Leads design projects focused on reimagining products, services, strategies, and experiences.
• Managing cross-functional project teams - facilitating effective collaboration through Human Centred Design process.
• Facilitates workshops, quantitative and qualitative research, prototyping, user, and concept testing, analytics, and insights
• Maintains Playbook and uses consistent framework and taxonomy to educate organization on HCD practices
• Tracks KPIs for Innovation Incubator and collaborates on measures of success for each engagement
• Consult with stakeholders on their innovation projects and strategic initiatives.
• Lead a small team of practitioners in the future as we build out the support and resources required for the new enterprise capability
• Supports the management of the Innovation Incubator pipeline and prioritization discussions.
• Prepare and socialize Innovation Incubator reports and presentations derived from the workshops. Play back activities and key results with stakeholders while providing guidance on potential next steps
• Demonstrate end user centricity; persistently advocate for the end user
• Support a culture of iterative thinking, continuous learning, and innovation

Qualifications:

• Education : Minimum of Bachelor's degree
• Work experience : 5+ years in a Human Centered Design and/or Design Thinking focused role and practice or closely associated field
• Ability to communicate with and lead a group of individuals through the process of HCD/Design Thinking and collaborative ideation
• Relevant experience with public speaking, facilitation and workshop development and delivery
• Understand HCD/Design Thinking methodology and practical application. A demonstrated record of driving business results and organizational change through HCD/Design Thinking.
• Effectively communicate to stakeholders and participants with all levels of knowledge and backgrounds; ability to steer the group around obstacles
• Exhibit a strong ability to influence in a matrixed environment
• Embrace uncertainty and ambiguity; be self-motivated and dedicated to continuous improvement
• Strong reasoning, analytical and research skills
• Ability to build trusting relationships across the organization
• Health care experience would be beneficial
• French/English bilingualism would be beneficial

Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Leadership Accountabilities:

• Values and Ethics : Reflects a commitment to employees, customers, and key corporate stakeholders in own and unit activities. Fosters a climate of transparency, trust and respect and encourages learning and growth.
• Engagement : Shares information vertically and horizontally and promotes collaboration among cross-functional teams. Encourages open, constructive communication of diverse perspectives.
• People Management : Optimizes diversity among team members to build strong teams with complementary strengths. Develops and supports career plans and learning opportunities. Fulfills obligations of human resource management.
• Strategic Thinking : Provides input into the creation of functional strategy for department and develops annual business plans.
• Action Management : Assigns work, manages resources, and sets realistic timeframes while identifying financial and human resource requirements. Makes timely decisions and manages risk.
• Financial Management : Manages and monitors budgets.
• Customer Focus : Dedicated to meeting the expectations of customers and stakeholders. Establishes and maintains effective relationships.
• Business Acumen : Knowledgeable in applying technology trends to corporate strategy and business requirements.

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Nous croyons que les membres de notre personnel doivent représenter les collectivités que nous servons et nous encourageons les personnes de tous les horizons à poser leur candidature. Pour vous offrir la meilleure expérience qui soit, nous vous proposons des mesures d'adaptation pour chacune des étapes du processus de recrutement. Il vous suffit d'en faire la demande à l'équipe de recrutement. Nous nous engageons à veiller à ce que le recrutement, la fidélisation et le perfectionnement des employés et employées, de même que leur rémunération, demeurent équitables, tiennent compte des besoins en matière d'accessibilité et respectent l'ensemble des droits de la personne et des lois sur la protection de la vie privée qui s'appliquent. Nous remercions toutes les personnes qui ont manifesté de l'intérêt pour ce poste. Veuillez noter que nous communiquerons seulement avec les personnes retenues pour une entrevue.

Si vous rencontrez des problèmes techniques au cours de votre procédure d'application, veuillez envoyer un courriel à : [email protected] .