Position: Full-Time Assistant Supervisor
Site: Mapleview Shopping Centre, 900 Maple Ave, Burlington, ON L7S 2J8
Hours: Wed, Thur, & Fri (1400-2200) Sat & Sun (1100-1900)
Payrate: $21.87/hr.
Averaging Agreement: Overtime is ESA
Posting Date: June 13, 2025
Internal Posting Closing Date: June 20, 2025
External Posting Closing Date: June 20, 2025

Job Description:

The Assistant Site Supervisor supports the Site Supervisor in overseeing day-to-day security operations at the shopping mall. This role ensures the safety, security, and comfort of all patrons, tenants, and staff by maintaining a strong security presence and responding effectively to incidents and emergencies. The Assistant Site Supervisor is responsible for leading the security team during shifts when the Site Supervisor is off-duty and acts as the main point of contact for mall security during those times. The ideal candidate is dependable, proactive, and able to lead with professionalism and confidence.

Duties & Responsibilities:

• Support the Site Supervisor in supervising security operations, ensuring staff are carrying out their duties as required
• Take full responsibility for the site during shifts when the Site Supervisor is not on duty
• Act as the primary contact for mall management, security staff, and emergency services during assigned shifts
• Communicate any concerns, incidents, or operational issues to the Site Supervisor or Operations Manager in a timely manner
• Ensure guards are positioned appropriately and that all post orders and patrols are being followed
• Monitor compliance with mall rules, property standards, and applicable legislation (e.g., Trespass to Property Act)
• Lead or assist with shift briefings and updates for on-duty staff
• Respond to and manage incidents including theft, disturbances, medical emergencies, and fire alarms
• Conduct patrols of mall property, including parking lots and service areas, and ensure a safe and secure environment
• Oversee incident reporting and ensure reports are completed accurately and submitted in a timely manner
• Monitor CCTV and access control systems and respond to any unusual or suspicious activity
• Provide coaching and guidance to security staff, promoting high standards of professionalism and customer service
• Assist with Fire & Life Safety inspections, alarm tests, and evacuation drills
• Enforce access control and support line management and crowd control during peak periods or events
• Maintain a professional and approachable demeanor at all times
• Perform other duties as assigned by the Site Supervisor or management

Qualifications & Requirements:

• Valid Ontario Security Guard License and current First Aid, CPR, and AED certification
• Minimum 1 year of supervisory experience in a security setting, preferably in retail or mall
• Valid G-Class driver's license with last 3 years of clean driving record (driver's abstract required)
• Proven leadership, communication, and problem-solving skills, with the ability to manage incidents calmly under pressure
• Strong understanding of emergency procedures, report writing, access control, and CCTV/electronic security systems
• Knowledge of Trespass to Property Act and other relevant Ontario legislation
• Certified in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
• Legally authorized to work in Canada
• Degree in Police Foundations, Protection & Security, Criminology, or Border Services is an asset

Why choose Paladin?

• Opportunities for training and professional development.
• Free Uniforms
• Dry cleaning & hemming/tailoring allowance

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.