Intermediate IT Operations Lead
Meridia Recruitment Solutions has partnered with Cox & Palmer, one of the largest law firms in Atlantic Canada, to recruit for their Intermediate IT Operations Lead role that is based in their Saint John, NB office.
Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm and an integral part of Atlantic Canada's business community for over 165 years. With 9 offices that stretch across Atlantic Canada, 200 lawyers, and over 300 support staff, the firm prides itself on a collegial work atmosphere and supportive team environment, hiring self-motivated, team-minded individuals with a strong work ethic, integrity, and a commitment to client service.

Role Description:
The Intermediate IT Operations Lead is responsible for providing daily technical support, and maintenance for hardware and software.

Responsibilities include:

• Assemble, image and configure workstations, laptops and servers according to client IT project specifications and details
• Perform remote and onsite troubleshooting of hardware, software, and networking issues
• Perform support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application
• Monitor ticketing system (Fresh service) to ensure timely resolution of tech support issues
• Document any and all changes to technical environments
• Follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
• Proactively access software updates, drivers, knowledge bases t to aid in tech support problem resolution
• Assist IT Managers and Regional Team with any tech support issues requiring remote assistance
• Act as a backup to the Local IT Manager when required
• Other duties as assigned as assigned by upper management.
• Perform scheduled updates and patches to environment when required.

The Ideal Candidate:

• Degree or diploma in Information Technology, or equivalent;
• 2+ years experience in a similar IT role;
• Experience diagnosing and resolving technical issues;
• Experience using asset inventory and software deployment tools;
• Strong competency with usage of MS Windows computers and servers, Active Directory, Azure, Teams, and Exchange Online;
• Able to support a variety of mobile devices;
• Demonstrate knowledge of IDS/IPS tools;
• LAN, WAN, VPN, routing and switching experience;
• Strong attention to detail;
• Effective verbal and written communication; and
• Performs comfortably in a fast-paced, deadline-oriented work environment, shifting priorities as needed on a daily basis.

To express interest in this opportunity, please click on the "Apply Now" button below.

For more information contact Jamie Grant, Partner or Brooke Ireland, Senior Consultant at [email protected]. If you require accommodation to participate in the recruitment process, please let Brooke know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity. To learn more about Meridia Recruitment Solutions, our job opportunities, and career advice we invite you to explore our site and subscribe for career alerts.