Make an Impact. Be Inspired. Join Northwood!

Are you looking for a career where you can make a real impact? At Northwood, care is at the heart of everything we do-but we're also about community, innovation, and creating meaningful connections.

As Atlantic Canada's largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power of connection.

When you join Northwood, you become part of a forward-thinking, inclusive workplace where your ideas are valued, your growth is supported, and your work truly matters. Whether you're starting your career or looking for a meaningful next step, you'll find a place to thrive here.

We're committed to diversity, inclusion, and fostering a workplace where everyone feels valued and empowered. We recognize that every candidate brings unique strengths, and we strive to create an equitable hiring experience for all. If you require accommodations at any stage of the application, interview, or selection process, please let us know-we're here to support you.

Ready to love what you do? Join Northwood and be part of something bigger!

Our Health Services team is currently accepting applications for a Health Services Supervisor - Term Full Time.

Qualifications:

• Office/Business Administration, or equivalent training and/or experience
• CCA Certification is considered an asset.
• Standard First Aid/CPR
• Management/Leadership Training
• 2-3 years experience in team development or leadership role
• Experience in scheduling staffing in a fast-paced customer setting
• Experience with Client Support Systems, Customer Relationship Management Systems and Workforce Management Systems
• Proficiency in MS Office including Excel, Word and PowerPoint, Scheduling, Payroll and Database Management Systems
• Strong knowledge of Procura
• Valid driver's license and vehicle required
• Demonstrated ability to attend work on a regular and consistent basis according to Northwood's corporate standard.

Responsibilities:

• Participates in the hiring, orientation, training and performance development of Health Services staff and coaches for success
• Supports the delivery of high-quality customer/client experience by providing timely follow-up with regards to concerns, and by building strong relationships with customers
• Participates in team planning, implementation and delivery of a quality, client focused service
• Provides training and support to staff as needed
• Collaborates as needed on staff and customer/client issues
• Reviews requests for services to determine appropriate staff assignment and scheduling
• Assists Health Services team with information and resources needed to perform daily activities
• Responds to concerns and complaints from staff and customers
• Monitors data and activitiy via Procura reports
• Administrative tasks related to day-to-day operations, including employee time management
• Participates in the development, implementation, and evaluation of Health Services goals
• Develops and maintains communication links with internal and external customers/clients
• Provides input into policies and procedures
• Maintains knowledge of governing laws and/or legislation that affects the delivery of services
• Performs other related duties as required

Salary / Benefits: As per the Northwood Scale

Hours: 80 hours bi-weekly (8 hour shifts)

Start Date: June 5, 2025

If you are interested in applying for this career opportunity please click "APPLY!"

To learn more about Northwood please visit our website www.northwoodcare.ca

Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only selected applicants for an interview will be contacted.