Tier II Technician (Information Technology) (Casual)
NBCC is currently seeking a dynamic and competent individual for the position of a casual Tier II Technician. Our College is committed to transforming lives and communities. When you work at NBCC, you are a valued team member of a community of leaders who are driven by learning excellence and by our important role in social and economic development.
Position Type: Casual
Duration: June 2025 to November 2025
Salary Range: $28.33 to 34.23 per hour, based on experience and level of post-secondary education.
The IT Tier II Technician is responsible for resolving user issues and providing desktop support either remotely or in person; resolution for single user break / fix issues related to desktop hardware and software installation and/or configuration. Working as part of a team, they are involved in resolving multi-user issues as required.
- Provide excellent customer service by resolving single user break / fix issues related to desktop hardware and software installation and/or configuration.
- Resolve user issues and provide desktop support either remotely using remote control tools or in person. Communicate resolution information to the user.
- Update incident management system with all details of their investigation and what they have attempted to do to resolve the issue.
- Request external support as required, e.g. from software or hardware manufacturers responsible for the configuration and imaging of hardware products
- Adhere to all service management best practices adopted by the Information Solutions group
- Provide Desktop support and deployment including refresh, new employee set up and imaging and program requirements (labs etc.)
- Collect inventory/asset information for all NBCC devices
- Adhere to all service management best practices adopted by the Information Solutions group (ex ITIL - Best Practices) as well as follow established processes and procedures.
- Any other related duties as assigned by Manager
Education & Experience:
- Diploma from a two year information technology program and 2 years of related work experience in software and a variety of computer hardware
- Certifications related to endpoints support would be considered an asset.
- Strong relationship building, problem-solving, and organizational skills
Candidates must clearly demonstrate how they meet these qualifications on their resumes.
Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.
All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.
What's in it for you?
- A culture that is focused on nurturing a sense of belonging for all employees
- Opportunities for professional development and training
- NBCC's supports the wellbeing of its employees we provide free access to an Employee and Family Assistance Program (EFAP) and services
This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Information Technology collective agreement for the College.The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the Province.
We promote an equal opportunity work environment.
All interested candidates we welcome you to submit a detailed application and resume online by June 4, 2025.
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