Intake Officer

Open Competition

Permanent, Full-Time

Fredericton

The New Brunswick Legal Aid Services Commission (NBLASC) is seeking an individual to join the Intake Services division in Fredericton.

Who we are

The NBLASC is a team of professionals advocating with compassion. We provide legal assistance to low-income individuals and are a crucial part of a fair and equitable justice system. We are committed to access to justice, and we advocate for our clients' rights.

Responsiveness, Compassion, Accountability, Professionalism, and Excellence: These are our values, and are at the heart of everything we do.

What you will do

Reporting to the Intake Manager, you will be responsible for a wide range of duties and will be privy to confidential information inherent to this position. Your duties will include:

· Frontline contact for intake services to the public, screen requests in person and on the phone based on NBLASC scope of service and financial criteria, explain requirements to applicants and direct clients towards the appropriate services as required, shares responsibility for greeting public;

· Book intake appointments according to priorities, interview applicants for intake applications to complete comprehensive assessment of eligibility for legal aid services and ensure follow-up;

· Process applications with the case management system and the use of other applications, coordinate with staff and private lawyers to assign files;

· Liaise with members of the private bar and judiciary as required;

· Perform other administrative tasks as needed.

Who you are

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Need to have (Essential qualifications and skills)

· Completion of post-secondary training in a related discipline;

· A minimum 5 years of related experience;

An equivalent combination of education, training, and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Nice to have (Asset qualifications):

Experience with:

· Experience in a supervisory capacity

Microsoft Suite (Word, Excel, etc.), particularly Excel.

Written and spoken competence in French and English

You possess the following behavioural competencies:

· Analytical Thinking/Judgment;

· Effective Interactive Communication;

· Flexibility;

· Client service orientation.

Wage

$1,815 - $2,205 biweekly - CUPE NBLASC Administrative Series Level II

What can NBLASC offer you?

Comprehensive benefits package including various leave provisions and the New Brunswick Public Service Pension Plan

Opportunities for career growth, professional development and training

Access to Employee and Family Assistance Program (EFAP)

How to apply

We encourage you to apply by email at [email protected] stating "2025-17 Intake Officer" in your email subject line before June 9, 2025.

We thank all those who apply however only those selected for further consideration will be contacted.