ASSOCIATE DIRECTOR, OPERATIONS
Competition number: J0525-0693
Department: Operations
Status: Full-Time continuing
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
Annual/hourly salary: $117,500.00 - $ 146,800.00 (position with benefits and pension plan)
Closing date: June 22, 2025

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.
Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

Key activities:
As a member of the senior team, the Associate Director will support the Executive Director, Operations and Security to identify priorities, and drive best practices in the implementation of maintenance projects, security functions and garage operations. The incumbent will ensure compliance with applicable federal and provincial laws and regulations, Treasury Board directives and NAC By-Laws, Policies, and procedures. The Associate Director will be responsible for the development and implementation of project controls and reporting in regard to all building maintenance and general maintenance projects.

The Associate Director is responsible for leading and developing a strong team and establishing and maintaining successful internal and external relationships. The incumbent will value the dynamics of the artistic environment and work closely with all of the NAC's departments to effectively deliver services and projects to enhance the visitor experience and artistic presentations. The incumbent will be a hands-on self-starter who exhibits a proactive mindset with excellent communication, relationship-building and influencing skills, and the ability to effectively manage through change and growth.

The candidate will also ensure that work does not interfere with the NAC's programming and operational constraints. You will be a strong link between the front facing services and various NAC departments and stakeholders.

Additional responsibilities include but are not limited to:
• Creating and tracking operational benchmarks including scope of work, budget and schedules;
• Implementing quality assurance procedures to ensure service practices meet NAC standards;
• Managing procurement of service contract work and supply arrangements in accordance with NAC policies;
• Maintain accurate building system documentation;
• Ensuring standards for safe working conditions are in place and upheld;
• Providing regular briefings to colleagues and Executive Directors on work status and risk;
• The incumbent must be available for emergency calls and for work after regular business hours.

Required qualifications:
• Bachelor degree preferably in Engineering or Project Management or a technical certification in the field of engineering, architecture, buildings, M&E or related fields with a minimum of approximately ten (10) years experience in a construction or project environment or an equivalent combination of education and experience;
• Knowledgeable in project management principals and techniques related to real property, construction of buildings, assets and contract management, including planning and development to the delivery phase of the project;
• Experience in procurement processes and contract management for service contracts, supply arrangements, construction, engineering, and maintenance, and leasing services;
• Familiar with applicable code regulations and safety standards such as the building code and accessibility standards;
• Demonstrates a commitment to the NAC mission and ability to deliver an exceptional level of service and partnership with a focus on visitor experience;
• Demonstrates a high degree of professionalism, collaboration, integrity, fairness, respect, and ethics in all interactions and dealings;
• Demonstrated experience in dealing with multiple stakeholder/clients and diverging needs;
• Superior analytical and problem-solving skills, decision making skills, leadership skills and financial management knowledge;
• Ability to support, development, and train key stakeholders and employees to build organizational awareness;
• Demonstrated experience working and managing in a unionized environment
• Demonstrated experience managing a revenue generating operations and/or departments;
• Good organizational skills, initiative and autonomy;
• Ability to take initiative and work with limited supervision;
• Ability to collaborate and work effectively with others;
• Advance computer software knowledge including MS Office. Working knowledge of MS Project would be an asset;
• Ability to work under pressure and to react quickly in emergency situations;
• Knowledgeable in Health and Safety regulations;
• Proof of a valid driver's license (equivalent to an Ontario G class permit) and clean driver abstract;
• First Aid certification and WHMIS training a definite asset and will be required upon hire;
• Bilingual in both official languages(English and French), oral and written;
• A past record of satisfactory attendance and punctuality is a requirement*.
*Regular attendance at work is an expectation of employment and an essential part of every job.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
As part of NAC's interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.
The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.
The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.
While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:
Please submit your cover letter and résumé online through the "Career Opportunities" section of our website at https://nac-cna.ca/en/careers.
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