Work Location:

Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Client Enablement team is part of Capital Markets Operations and partners with the Front Office and other areas within TD Securities. We are a global team that is looking to develop client onboarding

workflows with accuracy and efficiency by embedding a culture of innovation by actively seeking ways

to enhance the capabilities and performance of the team.

As a ServiceNow Solution Developer, you will utilize your in-depth technical knowledge of the

ServiceNow to solve complex business problems. The ServiceNow Developer is a technical role that is responsible for the configuration, on-going development and maintenance of the ServiceNow Federated Model for the Client Enablement team. An understanding of Capital Markets will benefit in

understanding the workflows that interconnect the pipeline between clients and sales & trading. The

selected candidate will design the process flows that will enable a seamless onboarding experience.

Day to day responsibilities will include:

• Develop customizations such as building workflows, importing data, integrating with external data sources via API's and scripting, customizing the screens, forms, notifications and lists, building reports and dashboards, configuring groups, and role access
• Evaluate ServiceNow application platform performance, debug software problems, and make recommendations for problem resolution
• Document technical solutions, build artifacts and run books as necessary
• Collaborate with cross-functional teams to gather and analyze requirements for workflow customization in ServiceNow
• Ensure high degree of development standards are adhered to minimize the risk
• Liaise effectively between customers, technology, information security and various business
• partners to ensure high quality and timely resolution of customer issues
• Provide technical guidance and support to end-users, assisting them in understand and effectively utilizing ServiceNow workflows

In addition, the selected individual should have strong relationship management skills as they will need

to work closely with the client onboarding team, front office, and support teams (i.e. credit, AML,

regulatory, legal and data services). The selected candidate should be a go-getter with a strong aptitude

and ability to multi-task to meet the deliverable of creating onboarding solutions that will provide clients

an exceptional service. This is a prime opportunity to work with likeminded individuals that want to be

on the frontier of driving change within TD Securities.

Your technical skills include:

• 2+ years of ServiceNow experience, specifically in building customized workflows
• Strong knowledge of ServiceNow platform and its various modules (IT Service Management, Incident Management, Change Management etc.)
• 3+ years of work experience in systems design and a solid understanding of development, quality assurance and integration methodologies
• 3+ years working with JavaScript
• Experience with CSS and a good understanding of UI/UX concepts and design framework
• Solid understanding of ITIL principles and IT service management processes
• ServiceNow integrations with 3rd party tools and platforms using inbuild connectors, API's REST, SOAP, etc.
• Comfortable to manipulate structure and unstructured data using python or similar
• Knowledge of requirements gathering design, planning, development and implementation with an Agile Framework; and creation and maintenance of technical and functional design documentation
• Bachelor's Degree in Computer Science, Information Technology, or related work experience

Your non-technical skills include:

• Strong knowledge of ServiceNow best practices and demonstrated understanding of ITIL processes, operations and procedures
• Customer oriented with a focus on delivering value to our clients
• Demonstrate ability to not only develop in ServiceNow, but also problem solve and troubleshoot to provide user support
• Ability to multi-task and effectively support competing priorities
• Ability to analyze and test proposed changes to business-related application information in ServiceNow
• Excellent interpersonal, presentation and communication skills
• Prior hands-on experience in designing, developing and successful deployment of large svale projects form end-to-end

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):