Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 60,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $11 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10

We're proud to have been named one of Atlantic Canada's Top Employers in 2025, for the fourth year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

Do you have a passion for delivering outstanding service, organizing impactful events, and making a meaningful difference for members and employers? We're looking for a Member & Employer Relations Coordinator to join our Pension Administration team at Provident10!

As a key member of the team, you'll support member and employer engagement through seamless event coordination, exceptional customer service, and efficient administrative support. This role is ideal for someone who's organized, tech-savvy, and thrives in a dynamic environment where attention to detail and people skills go hand-in-hand.

Your key activities will include:

• Coordinate all logistics for educational sessions, including setup, monitoring, summaries, follow-ups, and reporting.
• Prepare and distribute materials to plan members and employers.
• Support the development of educational resources using tools like PowerPoint, Canva, and Slack.
• Act as the first point of contact for inquiries related to session content, scheduling, and logistics.
• Assist in planning and executing virtual and on-site events and seminars.
• Collect and summarize data from event evaluations and surveys for internal reporting.
• Provide general office coordination and administrative support as needed.

What you'll bring to the role

• Completion of a Business or Office Administration program (or equivalent experience).
• 3-5 years of experience in customer service, office administration, or event coordination-preferably in the financial services sector.
• Exceptional organizational and communication skills, with strong attention to detail.
• Proven ability to manage multiple priorities under pressure in a fast-paced environment.
• Experience coordinating large-scale events, both virtually and in-person.
• Advanced proficiency in Microsoft Office Suite, especially PowerPoint, Excel, Word, and Outlook.
• Familiarity with virtual platforms and creative tools like Slack and Canva is an asset.

Salary Range: $51,100 - $71,500

Applications Deadline: June 1, 2025

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [email protected] and we will work with you to provide the support you need.

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At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.