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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Introduction to the Role

This is an exciting opportunity to join the Enterprise Protect EFTR Operations Pod, a high-impact team responsible for the ongoing support and stability of TD's Electronic Funds Transfer Reporting (EFTR) platform. The EFTR platform plays a critical role in meeting regulatory obligations by enabling timely, accurate, and compliant reporting of financial transactions to FINTRAC. As part of the EFTR Operations Pod, you will work alongside experienced professionals in technology and business to ensure the reliability of a complex ecosystem of applications and data pipelines. The team supports incident management, system performance monitoring, and continuous improvement initiatives that uphold both regulatory compliance and enterprise standards.

This role is ideal for a passionate and driven individual who thrives in a fast-paced environment, takes ownership of complex challenges, and values collaboration, innovation, and service excellence.

KEY ACCOUNTABILITIESCUSTOM

• Provide end-to-end production support for critical regulatory reporting applications, ensuring continuous availability, performance, and compliance with external regulatory requirements.
• Monitor data pipelines to ensure accurate and timely processing of information across ingestion, transformation, and reporting stages.
• Continuously monitor system and application performance, identifying areas for optimization and implementing improvements to enhance stability and efficiency.
• Investigate and resolve production incidents and problems through triage, root cause analysis, prioritization, and escalation, minimizing impact to business operations.
• Act as a key liaison between business and technology teams, ensuring timely communication, issue resolution, and alignment with evolving needs.
• Analyze regulatory data to identify data quality issues and gaps; partner with upstream/downstream teams to resolve them and ensure reporting integrity.
• Leverage analytics tools such as Excel and Power BI to deliver insights, track issues, and support customer-focused reporting and decision-making.
• Lead by example in a senior role, coaching and mentoring team members while sharing subject matter expertise in technologies such as Kafka, MongoDB, Java, and SQL.
• Provide excellent customer service through continuous improvement of support processes, knowledge sharing, and proactive engagement with partners.

SHAREHOLDER

• Ensure the stability and performance of regulatory applications and data pipelines, protecting the Bank's reputation and minimizing compliance risk.
• Monitor and optimize system performance to reduce operational inefficiencies and enable scalable, cost-effective support solutions.
• Proactively identify and implement improvements that increase reliability, reduce incident volume, and drive operational excellence.
• Partner with stakeholders to manage and coordinate the packaging and release of defect fixes and enhancements, ensuring efficient change delivery.
• Support strategic technology direction by contributing subject matter expertise in modern data and integration technologies.
• Act as a trusted advisor and thought leader, fostering a culture of accountability, technical excellence, and value delivery across the team.
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Ensure effective change management discipline is use
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends.
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

EMPLOYEE / TEAM

• Collaborate effectively with team members to troubleshoot and resolve complex and critical issues, ensuring strong team performance and knowledge sharing.
• Support and encourage a positive, respectful, and inclusive work environment where open communication, collaboration, and recognition are prioritized.
• Prioritize work based on direction from leadership and evolving business needs, ensuring timely delivery of high-quality results.
• Participate in knowledge transfer sessions with team members, business partners, and stakeholders to build shared understanding and continuity of support.
• Proactively identify and recommend opportunities to improve team productivity, streamline processes, and enhance the support model.
• Demonstrate ownership and accountability in day-to-day responsibilities while contributing to a team culture of learning, innovation, and continuous improvement

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• Reviews, participates and implements procedures
• Research industry standards, best practices and new innovations in technology and makes recommendations

EXPERIENCE & EDUCATION

• Experience with the following technologies: Kafka, Mongo, Data Dog, Splunk, Azure, SQL Microsoft Office, Excel
• Experience with Power BI is an asset.
• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):