Director of Practice & Quality Assurance
Moncton, New Brunswick
Reference #JL-8175

The New Brunswick College of Pharmacists (the College) is the regulatory body for pharmacists and pharmacy technicians licensed to practice in the province. Under provincial legislation, the College is mandated to protect the New Brunswick public by promoting health care and ensuring pharmacy professionals have the knowledge and skills necessary to provide optimal patient care. The College governs and regulates the practice of pharmacy for a healthier New Brunswick.

On behalf of our client, we are currently recruiting for a Director of Practice & Quality Assurance to join their team of dedicated professionals in Moncton, New Brunswick.

Reporting directly to the Deputy Registrar, the Director of Practice & Quality Assurance (the Director) is responsible for the legislated Quality Assurance program at the New Brunswick College of Pharmacists (the College). The Director works to further the College in achieving its strategic goals and supports the Deputy Registrar in leading and managing the organization.

Key Roles and Responsibilities

Corporate Services:

• Assist in overseeing the day-to-day operations of the office when the Registrar & Deputy Registrar are away.
• Ensure optimal function and use of resources.
• Liaise with external vendors when needed or as directed by the Deputy Registrar/Registrar.

Professional Accountability:

• Assist staff in triaging issues or concerns with registrants.
• Use alternative dispute resolution techniques where appropriate.
• Foster a sense of ethical conduct among registrants.
• Identify resources for professional remediation when needed.

Pharmacy Practice Standards and Policies:

• Maintains a high level of knowledge of all areas of College work with specific emphasis on Regulations, Standards of Practice, and healthcare issues and policy changes.
• Provide background material and research issues for Council, the Registrar and Committees upon request or identification of need.
• Facilitate and direct meetings of the Professional Practice Committee, as required.
• Develop documents (practice directives, statements, guidelines) in collaboration with Policy Lead, to support legislation and Standards of Practice.
• Identifies common themes from assessment data, which may be followed by identification of resources or development (with partners) of remediation tools.
• Serve as a resource to staff for information relating to practice issues and regulation.

Quality Assurance and Professional Development:

• Oversee the College's Continuous Professional Development program.
• Develop and maintain a quality assurance program.
• Identify and use data to improve QA processes.
• Proactively identify areas to strengthen QA to ensure adequate oversight and monitoring of pharmacies and registrants.
• Identifies, and/or collaborates with partners to create continuing professional development resources and tools.
• Facilitate and direct meetings of the Continuous Professional Development Committee.
• Contributes to creation of remediation plans for pharmacy professionals, as part of post-site assessment monitoring, and aids in investigations when requested by the Administrator of Complaints or the Registrar.

People Leadership:

• Foster a positive, engaging, learning culture, ensuring up-to-date knowledge, regulatory skills, and technical skills.
• Provide honest feedback and guidance in a supportive manner and assist others in meeting individual goals and challenges.
• Provide leadership to Practice Advisors and conduct annual regular staff reviews and staff professional development requirements.

Stakeholder Relations:

• Build trust with Council, staff and others.
• Act as a spokesperson for the College when Registrar and Deputy Registrar are not available.
• Actively participates in health sector activities and regulatory networks at the provincial and national level.
• Develops, builds and maintains effective working relationships with individuals and organizations in the pharmacy profession, other health professions, relevant government agencies, and across the health sector for optimum patient care.
• Build successful local and national relationships by enhancing partnerships, role clarity, accountability and alignment around organizational priorities.
• Represents the College, when requested, on provincial and/or national working groups, with particular emphasis on groups focusing on pharmacy practice.

Other:

• Occasional travel as required.
• Other duties as assigned by the Deputy Registrar.
• Perform related duties as assigned.

As the ideal candidate, you possess five to seven years' experience in pharmacy practice, including some experience in a management capacity. A degree in Pharmacy and licensure (or eligibility for licensure) to practice in the province of New Brunswick is required. An advanced degree in a related field (e.g. Health Administration. Business Administration) will be considered an asset. Experience in policy development, continuous quality improvement, as well as experience engaging stakeholders, will be key to success in this role. Bilingualism (French/English) will be considered an asset.

Key Skills / Attributes

• Regulatory and legislative knowledge.
• Strong interest in and familiarity with professional accountability.
• Creates a positive, inclusive energy.
• Always looking to improve their own skills and has a high degree of self-awareness.
• Leads and builds effective teams by encouraging and building mutual trust, respect, and collaboration among team members.
• Manages/executes organizational strategy.
• Motivated to improve the welfare of others.
• Establishes and maintains interpersonal relationships.
• Has the ability to resolve complex issues.
• Demonstrates excellent written and oral presentation skills.
• Demonstrates strong negotiation and conflict management skills.
• Displays sound personal and professional judgment.
• Ability to work under pressure.
• Adjusts positively to multiple demands, ambiguity and shifting priorities.

To express interest in this opportunity please apply online directly by clicking 'Apply Now' below.

If you have any questions, please contact Brittany Neaves, Consultant at [email protected] or Jeff Lanthier, Partner, at [email protected]. If you require accommodation to participate in the recruitment process, please let us know.

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