Come join the Northwood Intouch team!

Since 1962, Northwood has led the way as Nova Scotia's most dynamic continuing care organization committed to innovation and change. Northwood is the largest not-for-profit continuing care organization in Atlantic Canada and is recognized both here at home and across Canada as an extraordinary example of the power of social justice, but we like to call it the power of love! When life changes, and society changes, Northwood leads the way, incorporating revolutionary designed, responsive care. From new ideas to new technologies, we are empowered to do this, because our focus is on people!

We are looking for a dynamic individual to be a part of our team for the position Customer Services Representative - Intouch (Term 1 year) working in our Corporate Office in Dartmouth.

Customer Services Representative - Manager of Operations and Strategic Partnerships

Qualifications:

• High School Diploma or equivalent
• Two to three years of relevant work experience
• Previous experience in customer service required
• Previous experience in sales required
• Previous experience with seniors considered an asset
• Knowledge of Microsoft Office required

Responsibilities:

• Sets-up and creates new accounts
• Coordinates the Intouch subsidy program
• Manages the Intouch email box
• Answers customer/client requests or inquiries concerning services, products, billing or equipment and reports any problem areas
• Explains the types and costs of services offered; orders services; updates accounts
• Assists with the daily operations of the department by coordinating referrals, completing data entry, and disseminating information about the Intouch Program
• Completes administrative functions to support order processing
• Updates client information and conducts cancellations
• Provides information to clients and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries
• Receives and processes client orders in accordance with established procedures
• Responds to inquiries and conducts follow up calls; schedules appointments for potential clients to view products and services
• Continually maintains working knowledge of Intouch products, services and promotions and up-to-date knowledge of industry trends
• Manages Subsidy program
• Completes care plans by inputting client information in Intouch database and forwarding completed care plans to appropriate team member
• Records calling log; maintains records of customer interactions; enters new information into database and forwards information to the Response Centre
• Receives and manages emails received by the Intouch email account
• Fosters relationships with healthcare professionals and community based organizations
• Promotes Northwood's subsidy program; sends subsidy applications and related information to potential clients; reviews subsidy applicants, mails approval and denial letters and manages data
• Compiles data for Monthly reports
• Manages cancellations; reconciles cancellation files with Accounting
• Provides backup support to administration and team members as required

Type: 40 Hours Biweekly

Start Date: Immediatly

If this exciting opportunity interests you, please click APPLY! Please include a resume when applying.

To learn more about Northwood please visit our website www.northwood.care

Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however only those selected for an interview will be contacted.