The Slot Lead is responsible for performing the duties of a Slot Attendant or a Leader depending on their daily shift assignment. This position may be called upon to shift roles within the day based on operational needs.
While working as a Slot Attendant, the team member is responsible for servicing the slot floor and rewards desk managing cash, POS, hand pay, and jackpot transactions within established policies and procedures while maintaining exceptional guest experience. This position will be called upon to support F&B on the gaming floor and will require good standing responsible beverage certification.
While working as a Leader, the team member is responsible for the integrity of the slot operations area monitoring activity and coaching slot attendants. This position will schedule slot attendant breaks, support floor operations, approve supervisor jackpots and act as an escalation point for guest and employee experience.
Slot Attendant responsibilities:
• Offer an exciting and memorable guest experience.
• Perform the functions of a Slot Attendant proficiently, consistently, and accurately, according to the policies and procedures of each assigned game.
• Exhibit a high level of patients and remain calm when confronted with challenges of working in a fast-paced gaming environment. Resolve guests concerns with empathy.
• Ensure confidentiality of each guests' personal information.
• Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone.
• Promote healthy play. Be aware of problematic behaviors and address concerns with a PlayWise Advisor or Casino / Security Supervisor.
• Be ready and available to work all assigned shifts, including evenings, weekends, and holidays.
Slot Lead Responsibilities:
• Lead Slot Attendants ensuring integrity of the operations. Monitor activity in accordance with policies and procedures of each game.
• Train Slot Attendants and provide on job coaching for procedural violations. Escalate concerns to Casino Supervisor and/or Assistant Manager.
• Acts as an escalation point for guest and employee experience.
• Responds to, resolves, or escalates issues or suspicious activities.
• Laisse and communicates effectively with all department supervisors.
• Offer a break and refer guests showing signs of problematic gambling to resources. Notify Casino Supervisor or PlayWise Advisor.
• High school education
• Education in hospitality or business management considered a strong asset.
• Experience investigating and resolving POS variances.
• Experience handling and balancing cash.
• Experience working in a high paced guest centric business.
• Experience maintaining policies and coaching staff.
• Previous casino or hospitality leadership experience a strong asset.
