Housing Outreach Case Manager

Temporary - Full-time (Until March 31, 2025 with possibility of extension)

About The Gathering Place

The Gathering Place's mission is to provide low barrier, street-level supports for marginalized individuals through collaborative partnerships and engagement. As a non-profit, community health centre, The Gathering Place provides integrated health and social services to individuals who are homeless or precariously housed. We are rooted in respect, the promotion of personal dignity, and care for all persons. The Gathering Place is an equal opportunity employer.

Duties/Responsibilities:

The Housing Outreach Case Manager will work closely with other members of The Gathering Place's Case Management team in finding and maintaining housing for those experiencing chronic homelessness.

The position provides access to a range of community-wide team members who work collaboratively in supporting guests. The Case Manager will primarily be responsible for relationship building/engagement, crisis intervention, advocacy/coordination of services and strength-based goal setting that enables housing stability. Reporting to the Manager of Clinical and Community Supports, this position is responsible for:

• Interview individuals who are experiencing homelessness to identify appropriate support.
• Review housing history and identify barriers to obtaining and retaining housing.
• Develop housing goals with Guests, following through with support needed (landlord mediation, housing search, securing funding, etc.) on an individual basis.
• Provide off-site outreach services to Guests when required to support housing needs. Will occasionally meet guests in the community to further housing goals (i.e., viewings, meeting with landlords, accompanying to relevant appointments, etc.)
• Engage effectively with individuals experiencing serious mental health issues/and or addictions, cognitive difficulties, brain injuries, or primary healthcare issues.
• Link Guests with other community services as needed, with the ability to assess the appropriateness of referrals based on the guest's goals. Connecting to intensive supports when they are required.
• Advocate for Guests from a social justice lens in the face of barriers to service.
• Document all Guest-related activities accurately and in a timely fashion through a secure electronic database and complete monthly activity reports.
• Build and maintain relationships with Guests, while maintaining clear and consistent boundaries
• Provide de-escalation skills and remain vigilant for behaviours or actions that could become a safety concern for Guests, Volunteers, or staff.
• Ability to work closely with team members and medical professionals in providing a collaborative response and participate in planning meetings as necessary.
• Other duties as required.
• Responsible for the safe, effective, and efficient delivery of services to TGP Guests. Application of organizational policies and processes pertaining to guest and workplace safety is expected.

Qualifications and Skills:

• Post-secondary degree in social work or other health related field with eligibility for registration by relevant professional body
• Minimum of two years' relevant experience
• Knowledge of available and relevant community resources for marginalized persons
• Sound relationship building abilities and skills in individual support, conflict resolution, and empathetic listening.
• Demonstrate understanding and sensitivity to links between diversity and marginalization.
• Strong interpersonal skills, ability to creatively build relationships with those who may be socially isolated.
• Proficient and professional documentation
• Demonstrate skills in systems navigation.
• Creative, adaptable problem-solving skills
• Clear Record of Conduct and Vulnerable Sector Check

Equivalencies will be considered.

Position Information:

• Temporary until March 31, 2025 (With the possibility of extension)
• Competition Number: 17 - HOCM 017
• Competitive hourly rate
• RRSP Pension Plan
• Health/Dental Benefits

Competition Closing Date: May 17, 2024

We believe that all employees should understand we exist to help those who need it most and that "kindness wanted" is more than just words, it is the foundation of who we are as an organization. As such, The Gathering Place looks to hire people who are qualified and social-minded.

The Gathering Place appreciates all applications, however, only those selected to be interviewed will be contacted.

Location

St. John's, Newfoundland and Labrador

Department

Case Management

Employment Type

Temporary - Full-time

Minimum Experience