Closing Date: May 31, 2024 at 4:00 PM
COLLEGE OF EXTENDED LEARNING
The College of Extended Learning (CEL) is the primary lifelong learning outreach vehicle for the University and carries critical community-building and revenue-generation functions. CEL is an educational entrepreneurial unit of UNB that contributes to the economic, social, and cultural life of the province by providing educational programs and services to a wide spectrum of learners within New Brunswick and beyond its borders. Four programming units and three core services units comprise CEL.
WHAT WE OFFER
Full-time | 6-Month Term | Fredericton | Hybrid
UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.
Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week
Salary Range: $22.68 - $26.33 per hour
YOUR FOCUS
The Sales & Retention unit is responsible for the sale, marketing, delivery and registration of all professional development courses and programs offered through CEL. Reporting to Manager of Business Development, Sales & Retention, the Customer Success Specialist is responsible for the administrative support and registration of online courses and programs delivered through the unit, including phone and e-mail communications with students enrolled in these programs. The position interacts with several units within CEL and other departments on campus, as required.
- Answer emails and phone calls from students.
- Responsible for recruitment and retention of students within the Certificate in Occupational Health & Safety (COHD) program.
- Answer emails for sales requests and retention such as: extensions, program information, PLA information, and expired courses.
- Conduct campaign phone calls and emails for any promotions that are being offered.
- Monitor CRM and reach out to students if have abandoned carts, sales request a week ago without registration, extensions, expired courses.
- Review graduate list for certificates and diplomas.
- Guide students through the Prior Learning Assessment for COHS program.
- Process course payments.
- Ensure that invoices were being paid for all students prior to registering them into their fourth course in the program.
- Interact with Client Services team to ensure invoices for programs and courses are being processed.
- Ensure all new registrations receive an introductory email.
- Ensure students are set up and are able to register for diploma acceptance.
- Send out documents to students: invoice letters, transcripts, acceptance letters, progress reports, completion letters, and statement of accounts.
- Reset quizzes online at the instructor's request.
WHAT YOU BRING
- Post-secondary education.
- 3-5 years of relevant work experience, ideally in an academic setting.
Additional Strengths
- Additional technical training in computerized business systems or equivalent experience would be an asset.
- Experience with D2L, Datatel, Footprints and other computer-based systems/applications an asset.
- Experience working successfully in a client service or student support role.
WHY CHOOSE UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.
ADMINISTRATIVE, PROFESSIONAL AND TECHNICAL GROUP (APT)
This position is part of the non-union Administrative, Professional and Technical (APT) group.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
We thank all who apply; however, only those selected for an interview will be contacted.
