Dadavan creates software for Indigenous communities across Canada to preserve information about education, health and culture. We are looking for someone to join our team in providing the best customer support/training possible.
About the Job
You’ll be responsible for providing tremendous customer service and support via phone and email for all of our software applications. You’ll help troubleshoot issues, answer customer calls/emails, create and edit help documentation.
As a trainer, you will run sessions online and in person breaking down the steps and giving our clients the confidence to you use our software effectively.
There is flexibility with whether it is a full-time or part-time position – we are open to both options.
About You
- Deep technical knowledge of computer programming is not necessary; however, you need to be comfortable and able to quickly learn new software and adaptable to ever changing applications.
- You should be detail-oriented, with an analytical mind to dig in, identify, and solve issues. This means being a fantastic problem-solver with the ability to process and resolve issues quickly.
- We get busy and juggle a lot at one time! Being able to multi-task and staying organized is a must for this job.
- You work well as part of a team but also can work independently and manage your tasks to meet deadlines.
- We’re looking for someone who loves helping people, so you should enjoy making complicated situations simple and painless. You will have great compassion and empathy and a drive to constantly help others.
- You should be an amazing communicator when writing emails and help guides, and guiding people on the phone, on zoom, or in training sessions.
About Dadavan
For the past twenty-five years, our team of thinkers and doers have been crafting purpose-built software to meet the unique needs of Indigenous communities and organizations across Canada. Our team loves what we do. We believe that a great work environment, and a collaborative process, inspires us to create high-quality software. We enjoy a flexible work environment including reasonable working hours, competitive salaries, ample vacation time, summer hours, and more.
How to Apply
Introduce yourself to us! Send us a letter and resume showing us how great you are to [email protected]. We look forward to hearing from you.
