Reporting to the Operations Manager the successful candidate will monitor gaming operations, money transactions and perform investigations to protect the property assets, employees and patrons of Red Shores Charlottetown and Red Shores Summerside. In addition, they will be responsible to ensure compliance with provincial and AL internal controls and regulations. Observing, reviewing, and reporting authority only over all aspects of the operation.
• Surveillance of all departmental operations to protect the property assets, reputation, and standards and to ensure compliance with provincial and AL internal controls.
• Make decisions on sound judgment through constant observation, recording and reporting of non-compliance to the Gaming Regulations, internal controls, and operational procedures.
• Complete accurate, timely reports on all incidents which include procedure violations and non-compliance reports.
• Make recommendations to the Senior Supervisor/Manager on operational quality initiatives.
• Complete investigations and review requests.
• Document and file suspicious transactions for FINTRAC purposes.
• Identify criminal activity of any kind and safety hazards.
• Maintains video files and evidence.
• Embed a mindset of continuous improvement into all aspects of their operations and interactions.
• University degree, college diploma or equivalent experience.
• Work experience in Surveillance Operations.
• Ability to analyze a situation and make recommendations through sound judgment.
• Comfort making recommendations on process improvement.
• Ability to understand implications of provincial and ALC internal control and regulations.
• Knowledge of table games is an asset.
• Willingness to work shift work including overnight.
• Good written and verbal communication.
• Desire to be a team player for protection of property assets.
• Attention to detail.
