At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Experience Management Senior Associate is a member of the Assurance Experience Management Team contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. Senior will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.

Key responsibilities

You will be responsible for the deployment; development; and capacity management of the client-serving professionals of your local group. You will support the Experience Management strategy to effectively deploy Assurance client-serving professionals and provide them with meaningful career experiences.

Deployment:

• Meet with Partners, Senior Managers and Managers weekly to discuss staffing requirements for their clients, and to gain an understanding of specific engagement needs and deadlines. Negotiate with client serving teams to shift time or create individual availability in order to meet staffing priorities for the office/area. Update staffing tools with relevant changes after each meeting.
• Maximize utilization by identifying imbalances, negotiating and reallocating resources to address the issues
• Prioritize staffing decisions based on engagement risk, skills, timing, continuity and geographic considerations
• Focuses on matching engagement needs with required skills, development opportunities and engagement risk; meets with client-serving professionals to discuss development needs and identify engagement and learning opportunities as appropriate
• Manage staffing conflicts with all relevant parties, providing alternative staffing recommendations and escalating issues as appropriate
• Communicate regularly with Experience Management team and/or engagement managers on the status of staffing requirements
• Proactively monitor and highlight unassigned resources in order to minimize unassigned time, monitoring Retain to ensure accuracy
• Monitors outstanding project/engagement resource requests and present recommendations
• Partner with the Talent Team on Performance Management initiatives
• Identify performance or morale issues with resources and address with Counsellor/Counselling Partner and HR as needed

Reporting:

• Provide review and analysis of reporting on a weekly basis to line partners and market leaders, bringing to attention any inconsistencies or areas for concern
• Assist leadership with the regular controls analysis and documentation of excessive hours and documentation of progress with staffing concerns
• Provide any ad hoc type of reporting and analysis as required
• Assist with the creation/maintenance of accurate personnel and client schedules

Teaming:

• Identify ways to improve Experience Management processes
• Work with peers across the Canadian Assurance EM team to share resources and leading practices
• Contribute to Experience Management priorities; task forces; and/or projects

To qualify for the role you must have

• Minimum of 3 years of relevant work experience
• Bachelor's Degree (in Business, Project Management, HR or other related field of study) or equivalent work experience
• Experience in a professional services firm and/or consulting firm desired
• Strong written and verbal communication skills
• Ability to manage multiple and competing priorities; strong organizational skills
• Flexible in managing dynamic and evolving priorities
• Strong negotiation and conflict management skills including knowing when to escalate
• Independent and able to work with minimal supervision
• Client service focused
• Outstanding teamwork and interpersonal skills
• Strong analytical and problem solving skills; detailed oriented
• Overtime can be expected, particularly during busier periods (planning season, pre-busy season, etc.)

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

The salary range for this job in British Columbia is $59,200 to $88,800. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.