Title: Senior Manager-Operations Ontario South

Employee Working Location: In-person (Hamilton, ON)

Employment Status: Permanent Full-time

Salary Band: $70,895 - $88,619 / year

The Canadian Red Cross (CRC) - one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada's Best Employers 2024 - is seeking a Senior Manager-Operations Ontario South to join its team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent supports the achievement of current and future strategic goals, by providing team leadership, managerial oversight, and operational expertise.

In this role, you will:

Responsibility 1 : Human Resource Leadership

• Provides leadership and direction to staff to ensure that effective delivery of services and excellent customer service is maintained.
• Recruits, mentors, supports, and develops the best local teams possible while ensuring alignment with organizational needs.
• Responds to internal office staff performance concerns in a timely manner through investigation and follows-up, as required, with an appropriate Senior Leader or Human Resources Representative.

Responsibility 2 : Strategic Oversight

• Analyzes and interprets operational and organizational goals and strategies.
• Achieves targets and outcomes while ensuring compliance with quality management practices.
• Manages local outcomes and integrates knowledge of local trends to shape business strategies.

Responsibility 3 : Budget Management

• Manages operations within budget allocations and implements the annual operating, marketing and project plans.
• Produces quarterly management and statistical reports; and other correspondence or reports as required.
• Identifies possible funding sources and develops proposals as appropriate to support current operations.

Responsibility 4 : Relationship Building

• Develops productive relationships of trust with local funder, government, and stakeholder representatives.
• Represents Red Cross at funder meetings (e.g. Ontario Health, Municipal Government,) as appropriate and required; participates in or leads community coalitions or projects.
• Establishes and maintains agency relations with referral and interfacing agencies to advocate on behalf of Red Cross, the client base, address system design, customer service support and inter-agency service coordination.

Responsibility 5 : Business Development

• Identifies trends and makes linkages about business issues and opportunities that would impact long term objectives and strategies.
• Leverages relationships with key stakeholders for future needs and opportunities.
• Leverages all Red Cross's capabilities (practices, expertise, relationships) to address community and client needs.

Responsibility 6 : Quality Assurance

• Ensures compliance with Quality Management practices, policies, and directions.
• Monitors client service with respect to adherence to standards and procedures and emergency policy issues.
• Conducts audits to monitor adherence to policies and legislation and/or reviews service audits and administrative procedures to make improvement recommendations.

What we are looking for :

• Bachelor's degree or diploma in a relevant business or related discipline, or a combination of education and management experience that would be consider equivalent.
• A minimum of five years' experience within a Not-for-Profit program/department or a combination of relevant education and experience.
• Experience leading cross team projects and proven success in achieving change.
• Experience (either as employee, delegate or as a senior volunteer) with a national, service-based, non-profit organization is an asset.
• Demonstrated competency leading and working collaboratively with teams.
• Experience and understanding of CRC disaster response is an asset.
• Working knowledge of the community health care industry is an asset.
• Professionalism, credibility, and exceptional interpersonal skills to work collaboratively within a team and establish and manage productive internal and external relationships at all levels of the organization.
• Ability to work in high pressure and often ambiguous conditions.
• Strong project management, problem solving, strategic thinking, evaluation and analytical skills, keen attention to detail.
• Strong customer service orientation and planning, organization, priority setting and negotiation skills to manage multiple, competing priorities.
• Computer and numerical literacy, comfort working with databases, metrics and applicant tracking systems.
• Fluency (speaking, reading, and writing) in English is essential; fluency in French is highly desirable.
• Ability to handle confidential and sensitive information.

Working Conditions :

• Much of the work is performed in an environment which is clean and professional.
• May be required to work non-traditional hours, be on-call, and carry a cellular phone.
• Ability to travel between CRC offices to organize/attend meetings.
• Please note that there is no relocation package for this position.
• This position requires reference checks, valid provincial driver's license, and First Aid certification (training provided.)
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

#RegularRecruitment

Salary Band:
$70,895 - $88,619