Titre du poste ou emplacement

Customer Service Representative

Air Borealis - 8 emplois
Makkovik, NL
Relief / Casual
Posté aujourd'hui

Through a historic agreement between the Innu and Inuit of Labrador, Air Borealis is an airline all can take great pride in. As a company, we have a deep respect and connection to the community, to the environment, and to the people of the North. We take our corporate responsibility to provide sustainable air transportation, and the highest level of customer service, to heart.

Air Borealis is currently seeking a casual call-inCustomer Service Representatives to join our team in Makkovik, NL.

Duties and Responsibilities:

  • Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
  • Provide outstanding customer service to our customers
  • Working with the Air Borealis team on developing new Customer Service initiatives and ideas
  • Administration duties and reporting in relation to the operations of Air Borealis scheduled and charter flights
  • Work closely with all departments of Air Borealis to ensure our customers' experience is an enjoyable one from origin to destination.
  • Other duties assigned


  • The successful candidate must have a minimum of 2 years' experience in providing customer service in a fast-paced environment
  • The ability to fluently speak both English and French is an asset
  • Must possess exceptional customer service skills
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
  • Must be able to work independently and in a team environment

We offer:

  • Personal travel privileges with PAL and interline agreements with multiple airlines
  • Defined Contribution Pension Plan
  • Employee Stock Purchase Plan
  • Employee Tuition Assistance Program
  • Employee and Family Assistance Programs

CLOSING DATE: Applications will be accepted until April 3, 2024.

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.


Numéro de concours: 1643
Site Web d'entreprise: https://www.airborealis.ca/en/
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À propos Air Borealis

À propos Air Borealis


It's one word that sums up what it is like to work for Air Borealis. Whether it's servicing remote communities with essential good and services, giving back to the communities in which we operate, or providing employees with a strong place to work, commitment is at the heart of our operation.

At Air Borealis, we're proud to be bringing the North together like never before. Through an historic agreement between the Innu and Inuit of Labrador, together with PAL, Air Borealis is the sole airline offering transportation throughout Northern Labrador. Our head office, located in Happy Valley-Goose Bay, NL employs a large group of talented PALs, supporting team members throughout our stations across the Big Land and beyond.

Opportunity is at the forefront for team members at Air Borealis. If you want to stay in your home town where we operate, there is opportunity for you. If you want to work for a company with a very strong connection and respect for community and culture, there is opportunity for you.

Our PAL organization, is home to the Air Borealis business unit, as well as PAL Aerospace, PAL Airlines, PAL Aviation Services, PAL LLC, CarteNav Solutions, Atlantic Avionics and Moncton Flight College. Employing nearly 1,400 PALs worldwide, the success of our organization is a direct result of our team's drive, commitment and passion.

Air Borealis is proud to be recognized as an 2020 Atlantic Canada Top Employer, for the second consecutive year. Interested in learning how you can become our newest PAL? Check out the opportunities below, or visit our recruitment portal at any time, Careers at PAL

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