At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.
Your future starts here
We are looking for an engaged individual based in Oakville, Ontario to assume the role of Patient Case Coordinator. This is a full time, permanent role. The key functions include high quality coordination of patient care and services, undertaking the management of specific projects or cases within NavieGo.
How you will make an impact
- Management of assigned patient cases and/or projects;
- Understanding and adhering to organizational and case management processes;
- Coordinating with patients, physician's offices, laboratories and other stakeholders;
- Reviewing, analyzing, and validating information provided by patients and healthcare providers to facilitate the initiation and maintenance of services;
- Receiving, documenting, and reporting Adverse Events as per organizational and case management processes;
- Maintaining clear communication at all times with patients and internal and external stakeholders;
- Maintaining thorough documentation of all activities;
- Providing inbound and outbound telephone support to patients, primary healthcare providers, and other stakeholders;
- Providing feedback to refine the overall patient and stakeholder experience;
- Ongoing product and process training as required by management; and
- Other duties and tasks as required.
What you'll bring to our team
- Minimum of 1 year of experience in client service within a busy health care environment;
- Bilingualism in English & French is a requirement;
- Some experience in a high call volume call centre is an asset. Experience in the pharmaceutical field is an asset;
- Previous experience in case management is an asset;
- Post-secondary education in related field is required;
- Proven excellence in customer service related tasks
- Exceptional organizational skills and strong attention to detail;
- Demonstrated prioritization skills and ability to multi-task to meet tight deadlines;
- Strong problem solving skills and comfortable working with some autonomy;
- Comfortable working with computers and technology, specifically the Microsoft Office suite of products;
- Effective interpersonal skills with a positive demeanor under high pressure situations.
With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.
Job Status: Full Time, Permanent
Job Location: Oakville, ON
Application Deadline: July 21, 2023
Our commitment to our team, our patients, and our community
BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such, any offers of employment will be contingent on the candidate's acceptance to comply with our COVID-19 Vaccination Policy.
As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.
We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected].
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If you're looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam
