Closing Date: May 8, 2023 at 4:30 PM

Information Technology Services

Information Technology Services (ITS) provides UNB with professional information and communication technology services, leadership, and expertise to ensure the UNB community can achieve its goals with the support of the best technologies of today and advances of tomorrow.

WHAT WE OFFER

Full-Time | 1-Year Term | Bi-Campus (Fredericton or Saint John) | On-Campus

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

YOUR FOCUS

Reporting to the Manager of Service Operations, the Client Support Analyst provides technology consultation, installation, support, and maintenance services through the ITS Service Desk, the UNB Mobility Centre and through service agreements with UNB Departments. This position also supervises students.

• Provide quality tier 1 & tier 2 technology support for users.
• Maintain and support technology in departments; investigate & diagnose incidents/vulnerabilities, apply known fixes & maintain documentation.
• Effectively and efficiently, install and connect technology hardware and software.
• Provide technology purchasing recommendations that meet users' needs and assist in the building of technology budgets.
• Effectively supervise student employees.
• Contribute to successful personal and team performance.
• Participate in project teams as an effective team member and complete independent projects successfully and on time.

WHAT YOU BRING

• Bachelor's degree or diploma in a technology field.
• 3 years related work experience.

Additional Strengths

• Experience troubleshooting Windows, Macintosh, and Linux operating systems.
• Excellent customer service.
• Must be willing to work occasional overtime and participate in regular after hours on-call.
• Participation in after-hours emergency response if available.
• Ability to prioritize work, apply evolving departmental standards and meet deadlines.
• Ability to adapt to changes in work and technical environments.
• Exercise initiative to independently learn new technologies.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

PSAC LOCAL 60551: PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)

This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all those who apply; however, only those selected for an interview will be contacted.