Applications Supervisor WES 23044
Fermé
Applications Supervisor, Client Services
Western District
Location: Any site office in the Western District
Type of Employment: Permanent
Union Status: Excluded (Non-union)
Competition# WES 23044
Closing Date: March 24, 2023
About Our Opportunity
Reporting to the Client Services Manager, the Applications Supervisor is responsible for overseeing the effective and efficient administration of Applications processing for the Western District of the Nova Scotia Provincial Housing Agency. Collaborate with other members of the team to ensure the best service for those we serve.
• Ensure the effective supervision of the Application Clerk/Officer team by setting and evaluating performance targets, promoting diversity and a healthy workplace, demonstrating leadership competencies, taking part in, and respecting corporate human resources practices, promoting teamwork and individual development, manage performance and maintaining internal communication.
• Understand applicable policy and ensure all decisions related to processes adhere to and are aligned with policy.
• Ensure the highest quality of Client Service is provided and support staff in managing various relationships.
• Exercise tact, discretion and empathy to ensure positive client relationships.
• Ensure the Application staff maintain confidentiality and integrity of the applicant and tenant related information.
• Monitor applicant placement functions, including interviews and liaising with agency service providers, interpreting policy and reviewing applications to ensure fair, prompt and effective processing of applications and allocations of units for new and transfer tenants in accordance with NSPHA policies and procedures.
• Provide operational status reports to the Client Service Manager
• Ensure the execution and compliance of the Occupational Health & Safety Program
• Provide direction in the areas of applicant placement options and referrals to other community agencies.
• Coordinate and review complex files i.e. priority access applications and policy exceptions.
• Provide assistance to Application staff in dealing with complex applicant files.
• Bachelor's degree in a related field, plus five years' experience, including at least three years supervisory experience in a unionized environment preferred.
• Experience in interpreting and applying policy to practice.
• Experience in sound decision making.
• Familiar with desktop software such as Microsoft Office.
• Experience in a customer service environment.
• Ability to develop and present information to community agencies to facilitate good working relationships and understanding of Western's role within the community.
• Effective communication skills, both interpersonal and written, as well as interview, problem-solving, negotiating and organizing skills and the ability to participate in case conferences.
• Work cooperatively with others and display a positive attitude in a client focused environment.
• Adaptable to change as the job requires, receptive to new ideas and willing to try new methods and approaches.
• Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.
• May work from any site office in Western District.
Assets
• Knowledge of health and social service systems, including long-term care, case management principles, risk assessment, community development approaches, special needs populations, developmental process of aging and family dynamics.
Competencies
Analytical Thinking, Action Management, Team Leadership, Initiative, Effective Interactive Communication, Partnering & Relationship Building, and Intercultural & Diversity Proficiency.
Equivalency
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status, eligibility and union agreement, the Nova Scotia Provincial Housing Agency offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: PR 13
Salary Range: $63,015.97-$76,601.80
Hours per week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Our preferred method of applying is through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
