Customer Care & Reservations Agent
At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!
We are currently seeking Customer Care & Reservations Agents to join our team.
Job Duties:
- Quote fares and book flights for customers;
- Ticketing support;
- Provide customers with necessary information connected with flights;
- Communicate with customers to determine individual needs;
- Address Customer Service issues with empathy and understanding;
- Provide general information on PAL Airlines policies and procedures;
- Must make use of excellent communication and sales skills;
- When necessary, identify and implement solutions to meet evolving industry and customer needs;
- Other assigned duties as required.
Qualifications:
- Completion of secondary schooling in a related field Is preferred
- 1+ years of customer service experience is required
- Experience in Travel and Tourism is preferred
What we offer:
- Travel privileges with PAL and its network
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
#PALAirlines
- Monitor the progress of Type C Flights in accordance with established procedures and regulations,
- Track Type B flights in accordance with procedures,
- Provide a listening watch on radio communications and respond to radio transmissions directed to the Operations Centre,
- Plan Type C flights in accordance with established procedures for pilot self-dispatch,
- Initiate Airport Handling and ATS coordination as required,
- Coordinate Medevac operations with all stakeholders,
- Provide Crew notifications as required,
- Advise appropriate Managers of deviations from SOPS or IRROPS,
- Activate emergency response plan if required,
- Update software, track forms, and complete reports,
- Train new Flight Followers,
- Validate log sheets,
- Assist the on-duty Flight Dispatcher when able,
- Other duties as assigned.
- Aviation experience would be asset,
- Ability to read and understand aviation weather products and aeronautical publications would be an asset,
- Restricted radio Operator's certificate would be an asset,
- Excellent time management skills,
- Ability to work in a fast paced, challenging environment,
- Ability to effectively prioritize work.
PAL Airlines is an Equal Opportunity Employer. Only those selected for an interview will be contacted.
